Frankly MSP

Unlearning Your Way to Greater Productivity – FMSP 013

Dom Price, head of R&D at Atlassian, shares the secrets of a productivity hack called unlearning. Richard Tubb & Karl Palachuk review a new book called Anarchy Inc., share news of a new cyber-insurance program & consider the massive opportunities for MSP in insurance compliance.

The 4 Profitability Levers a Service Desk Manager Can Control – FMSP010

Rex Frank of Sea-Level Operations explains the 4 main ways a service desk manager can affect an MSP’s margins—including an often overlooked and misunderstood metric called effective ratio. Karl Palachuk & Richard Tubb comment on the ConnectWise acquisition of HTG, and DattoCon 18, which rolls in Autotask Community Live.

The Compassionate Geek – FMSP009

Former technology trainer Don Crawley, aka the Compassionate Geek, explains how your techs can improve client satisfaction with some human-friendly skills. Richard Tubb and Karl Palachuk discuss the tech stories the world will be talking about in 2018, and what Spectre and Meltdown mean for MSPs.

The Man of a Thousand SOPs – FMSP008

Nigel Moore explains how documenting more than 1,000 SOPs (standard operating procedures) in his MSP helped him grow—and ultimately sell—the business. Richard Tubb & Karl Palachuk dish on broadband in small places and the start of voice-activation in the workplace.

Getting a Grip on Your MSP Business – FMSP006

Mike Paton, co-author of Get a Grip, walks us through how to take control of your IT business so you can love what you do again. Richard Tubb & Karl Palachuk discuss VR drones, interactive Alexa stories, and what it all means for MSPs.
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