Dom Price, head of R&D at Atlassian, shares the secrets of a productivity hack called unlearning. Richard Tubb & Karl Palachuk review a new book called Anarchy Inc., share news of a new cyber-insurance program & consider the massive opportunities for MSP in insurance compliance.
MSP Josh Weiss explains how he successfully shifted his status with clients from technical order taker to valued business advisor. Richard Tubb & Karl Palachuk dig into the difference between AI & machine learning and how these automation trends will affect MSPs.
Futurist & NY Times bestselling author Daniel Burrus shares his framework for accurately predicting where technology and industry will go in the years ahead. Richard Tubb & Karl Palachuk dissect the hype around serverless computing & cryptocurrency.
Rex Frank of Sea-Level Operations explains the 4 main ways a service desk manager can affect an MSP’s margins—including an often overlooked and misunderstood metric called effective ratio. Karl Palachuk & Richard Tubb comment on the ConnectWise acquisition of HTG, and DattoCon 18, which rolls in Autotask Community Live.
Former technology trainer Don Crawley, aka the Compassionate Geek, explains how your techs can improve client satisfaction with some human-friendly skills. Richard Tubb and Karl Palachuk discuss the tech stories the world will be talking about in 2018, and what Spectre and Meltdown mean for MSPs.
Nigel Moore explains how documenting more than 1,000 SOPs (standard operating procedures) in his MSP helped him grow—and ultimately sell—the business. Richard Tubb & Karl Palachuk dish on broadband in small places and the start of voice-activation in the workplace.
Gary Pica gives us the lowdown on RHEM—reactive hours per endpoint per month—and how managing that metric properly can transform your MSP. Richard Tubb & Karl Palachuk discuss the future of the tech workforce.
Mike Paton, co-author of Get a Grip, walks us through how to take control of your IT business so you can love what you do again. Richard Tubb & Karl Palachuk discuss VR drones, interactive Alexa stories, and what it all means for MSPs.