Frankly MSP Resource Center

How to Securely Enable Work From Home – FMSP 063

[00:51] COVID-19 seems to be all anyone in the managed services or IT space is talking about right now. And it’s not hard to see why. It’s all about how to enable remote workers en masse as cities and regions lock down. [01:19] There’s no…

Jennifer TribeApr 2, 2020

3 Marketing Activities to Keep Your MSP Healthy During COVID-19

You may think marketing your MSP is the last thing you should be doing during the COVID-19 crisis. But actually, it needs to be right up…

Paul GreenMar 31, 2020

The Bigger Better MSP Summit

When your MSP reaches a certain peak—whether it’s a couple million in ARR or hundreds of clients—continuing on that upwards…

Annette HynesMar 31, 2020

An Introduction to Web Proxies

Web proxies intercept traffic from your systems as they move to others, analyze the packets, and send the data along.

Kevin DooleyMar 24, 2020

Achieving Higher Profit Margins by Selling Security-as-a-Service – Webinar

Cyberattacks are on the rise, but security spending isn’t keeping up. Learn how selling security-as-a-service can boost your MSP’s…

Annette HynesMar 24, 2020

Free Software and Resources for Supporting Remote Workers During COVID-19

During COVID-19, if you’re searching for ways to quickly enable employees to work and collaborate remotely, you’ve found it. Here's…

Annette HynesMar 19, 2020

Selling Cybersecurity to Reluctant Clients – FMSP 062

How to initiate a security conversation with clients, making security part of your standard packages, and what to do when clients say…

Jennifer TribeMar 19, 2020

How Auvik Can Help Keep Networks Steady During the COVID-19 Pandemic

During the COVID-19 pandemic, employees are experiencing a lot of change, and possibly a few challenges. The last thing they need are…

Steve PetryschukMar 17, 2020

5 Success Tips for MSPs Who Are Serious About Business Growth

Looking to scale your MSP business this year? Here are five tips from the experts at the MSP Growth Summit 2020 to fuel your business…

Lindsay Windover-KroesMar 10, 2020

Hot Topics, Frank Discussion (Recorded Live) – FMSP 061

The blue ocean of co-managed IT, seagull vendors, the infinite game of cybersecurity, and hard MSP lessons learned are all up for…

Jennifer TribeMar 5, 2020

What Is Two-Factor Authentication and Why Is It Important?

Two-factor authentication or 2FA requires a user to identify themselves in two ways—or using two different methods—before allowing…

Steve PetryschukMar 3, 2020

Tips for Generating Managed Services Client Referrals

Every MSP wants to find new clients, but that doesn't necessarily mean you have to cold call all your prospects. Instead, start asking…

Richard TubbFeb 25, 2020

Using Soft Skills to Deliver Hard Results in Your MSP – FMSP 060

Having trouble finding tech talent? Looking to make easier sales? Emotional intelligence could be your secret to cracking the code.

Jennifer TribeFeb 20, 2020

Think You’re a Proactive MSP? Think Again!

Alarms, user requests, and unscheduled service are all reactive tasks. If you're spending all your time on these, you're not yet a…

Gary PicaFeb 18, 2020

Using the NIST Cybersecurity Framework to Assess Your Clients’ Network Security

The NIST Cybersecurity Framework was intended to be used by internal IT teams, but its five major themes—identify, protect, detect,…

Annette HynesFeb 11, 2020

The Biggest Cybersecurity Threats for MSPs in 2020 – FMSP 059

What new and evolving security threats will you be grappling with this year? We dig into Trend Micro’s cybersecurity predictions for…

Jennifer TribeFeb 6, 2020

3 Reasons to Join Us Online at the MSP Growth Summit

The first ever MSP Growth Summit is coming up on Feb 27, 2020. This free virtual event is designed to help experienced MSPs take their…

Lindsay Windover-KroesFeb 4, 2020

Building Auvik Into Your MSP’s Standard Operating Procedures

Creating standard operating procedures for technical tasks can increase your MSP's efficiency and productivity. Here's how Auvik fits…

Annette HynesJan 28, 2020

Growing Your MSP Through Acquisitions – FMSP 058

When do acquisitions make sense for your MSP? Greg Sharp, founder of a New Zealand MSP called base 2, has done three acquisitions so far.…

Jennifer TribeJan 23, 2020

They Came, They Swam, They Conquered: Frankly MSP Live 2020 Recap

Auvik hosted 150 MSPs in Santa Barbara, California, last week for the inaugural Frankly MSP Live—and all agreed it was an event to…

Jennifer TribeJan 21, 2020

Improve Your MSP’s Employee Utilization Rates to Boost Your Bottom Line

Raising rates isn't the only way to boost your MSP's bottom line. In fact, understanding—and using—employee utilization rates can…

Dennis O'ConnellJan 14, 2020

11 MSP Ideas to Start 2020 in High Gear – FMSP 057

All the greatest bits and bites from 2019, rounded up on one delicious episode. Start here for ideas and inspiration to make positive…

Jennifer TribeJan 9, 2020

7 Ways to Kickstart Your MSP in the New Year

It's the beginning of a new year! You've had a great 12 months and are now raring to make this year your MSP’s best year yet. But how…

Richard TubbJan 7, 2020

The Top 10 Auvik Blog Posts of 2019

In 2019, the Auvik team and a helpful host of awesome guest authors published 51 blog posts! Which were the biggest crowd pleasers?…

Annette HynesDec 31, 2019

The Top 10 Frankly MSP Podcast Episodes of 2019

2019 has been a big year for the Frankly MSP podcast. We hit 50,000 all-time downloads in July, and we released our 50th episode in…

Annette HynesDec 17, 2019

The New TSP-ISAO and Why It Matters – FMSP 056

MJ Shoer, executive director of the new TSP-ISAO, tells us what the ISAO is, who’s behind it, how it works, and why you as an MSP…

Jennifer TribeDec 12, 2019

10 Tech Gadgets MSPs Hope to Find Under the Tree

Resigned to another year of socks and underwear? Instead, give your loved ones some gift ideas from this selection of 10 tech gadgets and…

Lindsay Windover-KroesDec 10, 2019

The MSP Nifty Gifty Is Back and It’s Better Than Ever

10 days, 10 gifts, 1 cool grand prize! Know what that means? The MSP Nifty Gifty is back and it's better than ever.

Annette HynesDec 3, 2019

The Customer Is Always Wrong and Other MSP Sales Techniques – FMSP 055

Anthony English, author of How to Sell Your IT Services (Without Feeling Sales-y) shares a few simple techniques for taking the pressure…

Jennifer TribeNov 28, 2019

Stress Management Tips for IT Business Owners

Being an IT business owner can be rewarding but, if you don't set rules, it can be very stressful. So how can you grow your IT business…

Richard TubbNov 26, 2019

17 Business-Boosting Conferences for MSPs in 2020

Attending conferences is a small investment that can yield huge results for your MSP. Which events should you attend in 2020? We’ve…

Annette HynesNov 19, 2019

Hustle and Grind: MSPs and Workaholic Industry Norms – FMSP 054

Former MSP Andrew Moon shares a personal story of burnout and recovery, the norms he sees pushing MSPs into workaholic mode, and advice…

Jennifer TribeNov 14, 2019

Auvik Turns 8: A Look Back on Our First 8 Years

It’s officially Auvik’s eighth birthday! To celebrate, we’re looking back on the past eight years and sharing eight little-known…

Annette HynesNov 12, 2019

Candy, Keynotes, and Costumes: IT Nation Connect 2019 Photo Recap

Last week, nine members of the Auvik team flew to Orlando, Florida to take part in the 15th annual IT Nation Connect event. Here are some…

Annette HynesNov 5, 2019

What Every MSP Should Know About Cyber Insurance – FMSP 053

Justin Reinmuth, an insurance agent who specializes in working with technology service providers, walks us through what insurance…

Jennifer TribeOct 31, 2019

What Does Wi-Fi 6 Mean for MSPs?

Wi-Fi 6 is taking tech world by storm. But should MSPs buy into the hype? We talked with Lee Badman, a wireless network architect and…

Annette HynesOct 29, 2019

Auvik Facebook Live MSP Chat Series – On Demand

Want to know what other MSPs are doing to succeed in today’s market? In a series of quick-hit sessions, Scott Tyson, Auvik’s Managing…

Sarah Cunningham-ScharfOct 28, 2019

Auvik Roadmap Update (Nov 2019) – On Demand

Auvik has made a bunch of updates to our network management software in 2019, and we’re planning even more heading into 2020. Join us…

Sarah Cunningham-ScharfOct 22, 2019

The Importance of Engineer Walkabouts

A lack of on-site presence can lead to clients asking, “What are we paying you for?” To avoid this dilemma, you can schedule engineer…

Richard TubbOct 22, 2019

How to Make Money With Microsoft Azure – FMSP 052

Joseph Landes of Nerdio walks us through how to take advantage of four Microsoft programs that can save MSPs up to 80% on Azure costs and…

Jennifer TribeOct 17, 2019

How to Explain Cloud Computing to Your Clients

What is cloud computing? If you’ve been asked this question by a client, you know there isn’t an easy answer. Until now.

Annette HynesOct 15, 2019

Continuum Navigate East 2019: 4 Cybersecurity Takeaways

With recent MSP-targeted ransomware attacks fresh in the minds of all attendees, cybersecurity took Continuum Navigate East 2019 by…

Annette HynesOct 8, 2019

Fight Back: What You Can Do About MSP-Targeted Ransomware – FMSP 051

Wes Spencer of Perch Security reviews the practical steps you can take to protect yourselves, your clients, and the managed services…

Jennifer TribeOct 3, 2019

4 Key Takeaways From the 2019 Managing Network Vendor Diversity Report

The managed services industry has experienced a lot of change: tech trends are evolving, new products are being released, and client…

Annette HynesOct 1, 2019

What Current Network Hardware Trends Mean for MSPs – Webinar (On Demand)

There are hundreds of network hardware vendors competing for market share on today’s managed networks. The 2019 Managing Network Vendor…

Sarah Cunningham-ScharfSep 30, 2019

8 Secret Struggles Today’s MSPs Are Dealing With

While MSPs are willing to share industry trends they’re taking advantage of, they’re not always willing to talk about the ones…

Annette HynesSep 24, 2019

What Is Network Agility and Why Does It Matter?

What does network agility actually mean? We surfed the web and analyzed what (almost) everyone has to say. And now we’ve broken it down…

Annette HynesSep 17, 2019

Auvik Use Case: Proactively Monitor and Manage Networks

By doing the behind-the-scenes work before something goes wrong, you’ll keep your client networks running smoothly. Know what that…

Annette HynesSep 10, 2019

6 Awesome TED Talks Every MSP Needs to See

As the managed services market becomes increasingly competitive, you’re likely looking for ways to boost your MSP’s productivity and…

Annette HynesSep 3, 2019

Packet Errors, Packet Discards, and Packet Loss: What’s the Difference?

It’s a question the Auvik support team receives often: “What’s the difference between a packet error, a packet discard, and packet…

Annette HynesAug 27, 2019

How to Run Your MSP Business Like Clockwork – FMSP 050

Bestselling business author Mike Michalowicz joins us to chat about his newest book, Clockwork. We also discuss his former life as an IT…

Jennifer TribeAug 22, 2019

Should the MSP Leader Sit With the Team?

If you’re an MSP owner or leader, consultant Richard Tubb encourages you to find a way to separate from your team for at least some…

Richard TubbAug 20, 2019

6 Ways to Save Yourself (and Others) From Tech Burnout

Symptoms of burnout start off small, with employees experiencing reduced efficiency and energy, lowered levels of motivation, reduced job…

Annette HynesAug 13, 2019

Best Practices for Analyzing and Troubleshooting Networks – (On Demand)

Have you ever encountered a tough network issue and needed a step-by-step troubleshooting process and the right tools to quickly identify…

Sarah Cunningham-ScharfAug 8, 2019

Effective Low-Cost Video Marketing Strategies for Your MSP – FMSP 049

Scott Millar of IT Rockstars shares his proven methods for generating a steady stream of leads with video, and how to overcome common…

Jennifer TribeAug 8, 2019

How to Solve Network Cases Like a Super Sleuth With Auvik TrafficInsights™

With Auvik TrafficInsights, if any traffic flows through a flow-enabled network device, you can see who’s on the network, what…

Annette HynesAug 6, 2019

Why 50,000 Podcast Downloads Is Kind of a Big Deal

Earlier this month, the Frankly MSP podcast crossed 50,000 all-time downloads. Next month, we’ll release our 50th episode. Here's why…

Jennifer TribeJul 30, 2019

Small Island, Big Tech: Why Jamaica Is So Hot Right Now – FMSP 048

Chris Reckord, CEO of the only pure-play MSP in Jamaica, talks about what’s happening in tech on the island, a few of the successes and…

Jennifer TribeJul 25, 2019

Network Management in a Nutshell for MSPs

Network management is a big responsibility for MSPs. It includes monitoring and controlling a network to ensure all of its resources are…

Annette HynesJul 23, 2019

The #TreatWave Is Back for Another Summer of Sweet Scoops

Summer’s here and the time is right for kicking back, having fun, and scooping some sweet MSP treats. You know what that means—it’s…

Annette HynesJul 16, 2019

This New Wi-Fi Security Framework Brings Opportunity for MSPs – FMSP 047

WatchGuard’s Ryan Orsi explains the Wi-Fi security framework he wants to see supported industry-wide—and how MSPs can use it to…

Jennifer TribeJul 11, 2019

This New Wi-Fi Security Framework Brings Opportunity for MSPs

WatchGuard’s Ryan Orsi explains the Wi-Fi security framework he wants to see supported industry-wide.

Ryan OrsiJul 9, 2019

5 Ways to Troubleshoot Faster, Boost Security, and Upsell Clients with Auvik TrafficInsights™ – (On Demand)

With Auvik TrafficInsights, MSPs have deep visibility into all traffic that flows across client networks, so you can be confident knowing…

Sarah Cunningham-ScharfJul 5, 2019
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