Frankly MSP

Scaling Your Technical Team – FMSP 030

Cindy Perks, COO of outsourced help desk providers GMS, talks about the recruiting, training, and motivational techniques she used when growing the company’s technical team from 30 to 130 employees in five years. Gary Pica and Bob Penland of TruMethods guest host What’s Going On, talking about industry consolidation and how to evaluate security products for your MSP.

Getting Your MSP Financials Under Control – FMSP 028

Accounting and tax consultant Rayanne Buchianico explores cashflow management, best ways to set up your books, and ways to optimize accounting processes in your MSP. Richard Tubb and Karl Palachuk are joined at Continuum Navigate by MSP Josh Weiss for a live recording of What’s Going On.

The How and Why of Building a Personal Brand – FMSP 025

Doug Hazelman of Cloudberry joins us for a chat on using a personal brand to fuel success for your MSP business. Richard Tubb and Karl Palachuk discuss who’s listening through our devices, Cisco’s acquisition of Duo Security, and the new GDPR-like legislation being introduced across the US.

Building a Culture of Sales and Service in Your MSP – FMSP 024

For Barb Paluszkiewicz, CEO of CDN Technologies, the phrase “everyone’s in sales” is no empty platitude—it’s the daily reality at her MSP. Richard Tubb and Karl Palachuk discuss ChannelCon, a new STEM scholarship, and how MSPs can take advantage of the latest NIST cybersecurity guidebook to educate their clients.
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