Podcast Archive - Auvik Networks Inc.

[image] How to Step Up and Shine as the IT Service Manager – FIT 070

Team management

How to Step Up and Shine as the IT Service Manager – FIT 070

Leading the IT service team is a tough assignment. Consultant Todd Kane reviews common stumbling blocks and how to overcome them to thrive in this challenging but rewarding role.

[image] Driving IT Productivity With a Top 10 List – FIT 069

Driving IT Productivity With a Top 10 List – FIT 069

Julie Forsythe, VP of Engineering at Auvik Networks, shares how using a Top 10 list helps build efficiency, cohesion, and job…

[image] Making the Move to Windows Virtual Desktop – FIT 068

Making the Move to Windows Virtual Desktop – FIT 068

Should you move to virtual desktops? Nerdio’s Joseph Landes joins us to look at the trend, the tech, and how to know if it’s the…

[image] Why Great Leaders Teach Their Teams to Break the Rules – FIT 067

Team management

Why Great Leaders Teach Their Teams to Break the Rules – FIT 067

Author & former IT pro Bob McGannon shows us how to cultivate growth, efficiency & engagement within our teams—by knowing when to go…

[image] Network Security Threats From the “Light Web” – FMSP 066

Network Security Threats From the “Light Web” – FMSP 066

Today’s biggest network threats might just be coming at you from scammers using totally legal and freely available data. Are you ready?…

[image] How to Get Acquired for Maximum Dollar – FMSP 065

How to Get Acquired for Maximum Dollar – FMSP 065

Deal broker & author Linda Rose share her tips for getting more money for your MSP and what COVID has done to the M&A market for…

[image] Frankly MSP Is Taking a Summer Break

Frankly MSP Is Taking a Summer Break

The Frankly MSP podcast will be paused on new episodes for two months but we’ll be back later in the year with more great content.

[image] Prepare, Communicate, Secure to Stay Steady in a Crisis – FMSP 064

Client relations

Prepare, Communicate, Secure to Stay Steady in a Crisis – FMSP 064

Jim Millican and Travis Grundke share their approach to client management and communications at Ashton Technology Solutions during the…

[image] How to Securely Enable Work From Home – FMSP 063

How to Securely Enable Work From Home – FMSP 063

From developing BYOD policies to tips for helping workers secure their home networks, Webroot’s Ken Thon provides guidance on…

[image] Selling Cybersecurity to Reluctant Clients – FMSP 062

Sales & marketing

Selling Cybersecurity to Reluctant Clients – FMSP 062

How to initiate a security conversation with clients, making security part of your standard packages, and what to do when clients say…

[image] Hot Topics, Frank Discussion (Recorded Live) – FMSP 061

Managing an MSP

Hot Topics, Frank Discussion (Recorded Live) – FMSP 061

The blue ocean of co-managed IT, seagull vendors, the infinite game of cybersecurity, and hard MSP lessons learned are all up for…

[image] Using Soft Skills to Deliver Hard Results in Your MSP – FMSP 060

Client relations

Using Soft Skills to Deliver Hard Results in Your MSP – FMSP 060

Having trouble finding tech talent? Looking to make easier sales? Emotional intelligence could be your secret to cracking the code.

[image] The Biggest Cybersecurity Threats for MSPs in 2020 – FMSP 059

Trends, forecasts & research

The Biggest Cybersecurity Threats for MSPs in 2020 – FMSP 059

What new and evolving security threats will you be grappling with this year? We dig into Trend Micro’s cybersecurity predictions for…

[image] Growing Your MSP Through Acquisitions – FMSP 058

Managing an MSP

Growing Your MSP Through Acquisitions – FMSP 058

When do acquisitions make sense for your MSP? Greg Sharp, founder of a New Zealand MSP called base 2, has done three acquisitions so far.…

[image] 11 MSP Ideas to Start 2020 in High Gear – FMSP 057

11 MSP Ideas to Start 2020 in High Gear – FMSP 057

All the greatest bits and bites from 2019, rounded up on one delicious episode. Start here for ideas and inspiration to make positive…

[image] The New TSP-ISAO and Why It Matters – FMSP 056

The New TSP-ISAO and Why It Matters – FMSP 056

MJ Shoer, executive director of the new TSP-ISAO, tells us what the ISAO is, who’s behind it, how it works, and why you as an MSP…

[image] The Customer Is Always Wrong and Other MSP Sales Techniques – FMSP 055

Sales & marketing

The Customer Is Always Wrong and Other MSP Sales Techniques – FMSP 055

Anthony English, author of How to Sell Your IT Services (Without Feeling Sales-y) shares a few simple techniques for taking the pressure…

[image] Hustle and Grind: MSPs and Workaholic Industry Norms – FMSP 054

Managing an MSP

Hustle and Grind: MSPs and Workaholic Industry Norms – FMSP 054

Former MSP Andrew Moon shares a personal story of burnout and recovery, the norms he sees pushing MSPs into workaholic mode, and advice…

[image] What Every MSP Should Know About Cyber Insurance – FMSP 053

Managing an MSP

What Every MSP Should Know About Cyber Insurance – FMSP 053

Justin Reinmuth, an insurance agent who specializes in working with technology service providers, walks us through what insurance…

[image] How to Make Money With Microsoft Azure – FMSP 052

How to Make Money With Microsoft Azure – FMSP 052

Joseph Landes of Nerdio walks us through how to take advantage of four Microsoft programs that can save MSPs up to 80% on Azure costs and…

[image] Fight Back: What You Can Do About MSP-Targeted Ransomware – FMSP 051

Fight Back: What You Can Do About MSP-Targeted Ransomware – FMSP 051

Wes Spencer of Perch Security reviews the practical steps you can take to protect yourselves, your clients, and the managed services…

[image] How to Run Your MSP Business Like Clockwork – FMSP 050

Managing an MSP

How to Run Your MSP Business Like Clockwork – FMSP 050

Bestselling business author Mike Michalowicz joins us to chat about his newest book, Clockwork. We also discuss his former life as an IT…

[image] Effective Low-Cost Video Marketing Strategies for Your MSP – FMSP 049

Sales & marketing

Effective Low-Cost Video Marketing Strategies for Your MSP – FMSP 049

Scott Millar of IT Rockstars shares his proven methods for generating a steady stream of leads with video, and how to overcome common…

[image] Small Island, Big Tech: Why Jamaica Is So Hot Right Now – FMSP 048

Small Island, Big Tech: Why Jamaica Is So Hot Right Now – FMSP 048

Chris Reckord, CEO of the only pure-play MSP in Jamaica, talks about what’s happening in tech on the island, a few of the successes and…

[image] This New Wi-Fi Security Framework Brings Opportunity for MSPs – FMSP 047

Network management

This New Wi-Fi Security Framework Brings Opportunity for MSPs – FMSP 047

WatchGuard’s Ryan Orsi explains the Wi-Fi security framework he wants to see supported industry-wide—and how MSPs can use it to…

[image] Improving MSP Efficiency With a Service Dispatcher – FMSP 046

Leadership & team management

Improving MSP Efficiency With a Service Dispatcher – FMSP 046

Consultant Erick Simpson discusses why a dedicated dispatcher is well worth the investment for your MSP, how to know when you’re ready…

[image] Client or Customer: Does It Matter Which Label an MSP Uses? – FMSP 045

Client relations

Client or Customer: Does It Matter Which Label an MSP Uses? – FMSP 045

Craig Pollack of FPA Technology Services discuss why words matter to his MSP and how the language we use can shape market perceptions.…

[image] How to Make Better Decisions the Matrix Way – FMSP 044

How to Make Better Decisions the Matrix Way – FMSP 044

Caleb Christopher of Infosec Consulting walks us through a weighted decision matrix and how to use one to make confident decisions with…

[image] Be Slightly Famous, Close Lots of Deals – FMSP 043

Sales & marketing

Be Slightly Famous, Close Lots of Deals – FMSP 043

Sitima Fowler reveals the powerhouse marketing tactics that have helped her build Capstone IT from startup to three locations and $6…

[image] Growing Your MSP’s Profitability With a Hidden Gem – FMSP 042

Growing Your MSP’s Profitability With a Hidden Gem – FMSP 042

Todd McQuilkin of Air IT shares how the Service Desk Institute has helped his MSP grow its efficiency and profitability. Aaron Marks of…

[image] Survey Says! Managed Security Isn’t Optional – FMSP 041

Survey Says! Managed Security Isn’t Optional – FMSP 041

Lynn Souza of Kyber Security shares why she chose to leave behind 30 years of branding to shift from MSP to MSSP, the pains and…

[image] How to Bring in Leads With Your MSP Website – FMSP 040

Sales & marketing

How to Bring in Leads With Your MSP Website – FMSP 040

Tobin Lehman of marketing agency New North tells us what makes an MSP website great at bringing in leads and where to focus your efforts…

[image] Why Sales Is a Process, Not a Person – FMSP 039

Sales & marketing

Why Sales Is a Process, Not a Person – FMSP 039

Channel veteran Ted Hulsy shares his insider tips on preparing the ground for a successful first sales hire in your MSP. Beth Burnside,…

[image] How Outsourcing Transformed This One-Man MSP – FMSP 038

Leadership & team management

How Outsourcing Transformed This One-Man MSP – FMSP 038

MSP Martin Haak shares how outsourcing his IT service delivery grew his business by almost 50% in one year, shifted his mindset, helped…

[image] Could Your MSP Profitably Deliver a Private Cloud Service? – FMSP 037

Network management

Could Your MSP Profitably Deliver a Private Cloud Service? – FMSP 037

Thinking about offering private cloud to your MSP clients? Best to go in with your eyes wide open, says John Watkins of Florida-based…

[image] This Transition to Managed Services Was Hard—But Worth It – FMSP 036

Managing an MSP

This Transition to Managed Services Was Hard—But Worth It – FMSP 036

ITque CTO DJ Forman describes his company’s painful two-year transition from break-fix to managed services—and how the end result was…

[image] 3 Audiences Every MSP Should Build for High-Impact Marketing – FMSP 035

Sales & marketing

3 Audiences Every MSP Should Build for High-Impact Marketing – FMSP 035

Tech marketer Paul Green outlines the three audiences every MSP should build for low-cost, high-impact marketing. Paul also explains the…

[image] 10 Tips From Past Podcasts to Start the New Year Right – FMSP 034

Managing an MSP

10 Tips From Past Podcasts to Start the New Year Right – FMSP 034

Use these Frankly MSP highlights as a quick-start guide to making positive changes in your MSP business in 2019. We’ve pulled together…

[image] MSP Opportunities and Challenges in IoT – FMSP 033

MSP Opportunities and Challenges in IoT – FMSP 033

How do you build an IoT service? Luis Alvarez of Alvarez Technology Group shares how his MSP did it, including tips for getting started…

How to Unlock Greater Team Productivity With Kolbe – FMSP 032

How do you and your team work best? The Kolbe index tells you. We dive deep into this personal and professional development tool with…

[image] Why Everyone in Your MSP Needs a Number – FMSP 031

Why Everyone in Your MSP Needs a Number – FMSP 031

BrightGauge CEO Brian Dosal discusses the beauty of using numbers to manage individual, team, and company performance for your MSP.…

[image] Scaling Your Technical Team – FMSP 030

Leadership & team management

Scaling Your Technical Team – FMSP 030

Cindy Perks, COO of outsourced help desk providers GMS, talks about the recruiting, training, and motivational techniques she used when…

[image] The Pyramid for MSP Success – FMSP 029

Managing an MSP

The Pyramid for MSP Success – FMSP 029

MSP Jamie Warner outlines the strategies he used to grow eNerds into a MSPmentor 501 company for seven years running. It all comes down…

[image] Getting Your MSP Financials Under Control – FMSP 028

Getting Your MSP Financials Under Control – FMSP 028

Accounting and tax consultant Rayanne Buchianico explores cashflow management, best ways to set up your books, and ways to optimize…

[image] Managing Hardware Vendor Diversity in an MSP – FMSP 027

Trends, forecasts & research

Managing Hardware Vendor Diversity in an MSP – FMSP 027

A new industry report reveals the scope of vendor diversity in an MSP and the challenges you face trying to manage it all. Richard Tubb…

[image] Getting the Most From Your MSP Tool Stack – FMSP 026

Getting the Most From Your MSP Tool Stack – FMSP 026

MSP consultant Todd Kane shares his tips for finding the right tools for your MSP business and optimizing the ones you have. Richard Tubb…

The How and Why of Building a Personal Brand – FMSP 025

Doug Hazelman of Cloudberry joins us for a chat on using a personal brand to fuel success for your MSP business. Richard Tubb and Karl…

[image] Building a Culture of Sales and Service in Your MSP – FMSP 024

Client relations

Building a Culture of Sales and Service in Your MSP – FMSP 024

For Barb Paluszkiewicz, CEO of CDN Technologies, the phrase “everyone’s in sales” is no empty platitude—it’s the daily reality…

[image] Adding Cybersecurity to a Managed Services Portfolio – FMSP 023

Adding Cybersecurity to a Managed Services Portfolio – FMSP 023

Nick Espinosa of MSSP Security Fanatics discusses some of the pitfalls in layering on security services in an MSP as well as best…

[image] Turning Your MSP Services Into Profitable Products – FMSP 022

Sales & marketing

Turning Your MSP Services Into Profitable Products – FMSP 022

Flyght CEO Chris Rumpf explains how positioning his managed services as products has shifted his conversations with clients, shortened…

[image] What’s the Deal With Digital Transformation – FMSP 021

Trends, forecasts & research

What’s the Deal With Digital Transformation – FMSP 021

Techaisle CEO Anurag Agrawal explains the true meaning of digital transformation and how MSPs can profit from it. Richard Tubb and Karl…

[image] The Key to This Managed Services Transformation Was in the Asking – FMSP 020

Managing an MSP

The Key to This Managed Services Transformation Was in the Asking – FMSP 020

MSP Josh Weiss shares the key to moving his break-fix company to managed services, and more than doubling his revenue. Richard Tubb and…

[image] The MSP Opportunity in Protecting Public Infrastructure – FMSP 019

The MSP Opportunity in Protecting Public Infrastructure – FMSP 019

Charles Weaver, CEO and co-founder of the MSPAlliance, talks about the opportunities and risks in MSPs managing critical public…

[image] How to Avoid the Growing Pains That Can Derail Your MSP Business – FMSP 018

Leadership & team management

How to Avoid the Growing Pains That Can Derail Your MSP Business – FMSP 018

Eric Jorgenson, director of growth at Zaarly, tells us about some culture and management challenges that can blindside you during rapid…

[image] The Biggest Operational Efficiency Leaks for MSPs – FMSP 017

Trends, forecasts & research

The Biggest Operational Efficiency Leaks for MSPs – FMSP 017

CompTIA analyst Carolyn April shares findings from her newest report on who in the channel is most efficient and where most MSPs are…

[image] Using Vendor Relationships to Fuel Your MSP Growth – FMSP 016

Using Vendor Relationships to Fuel Your MSP Growth – FMSP 016

Channel veteran Ted Hulsy shares actionable tips on how to leverage relationships with your vendors to build & grow your service provider…

[image] How ‘Born in the Cloud’ Is Changing the MSP Business Model – FMSP 015

Trends, forecasts & research

How ‘Born in the Cloud’ Is Changing the MSP Business Model – FMSP 015

Channel analyst Jay McBain explains the ‘born in the cloud’ trend along with other parts of the shadow channel, and what these new…

[image] When Bigger Isn’t Always Better – FMSP 014

When Bigger Isn’t Always Better – FMSP 014

David Pence, CEO of Acumen IT, shares his personal insights on MSP growth—and why he decided to downsize his business. Richard Tubb &…

[image] Unlearning Your Way to Greater Productivity – FMSP 013

Unlearning Your Way to Greater Productivity – FMSP 013

Dom Price, head of R&D at Atlassian, shares the secrets of a productivity hack called unlearning. Richard Tubb & Karl Palachuk review a…

[image] The Journey From Technician to Business Advisor – FMSP 012

Managing an MSP

The Journey From Technician to Business Advisor – FMSP 012

MSP Josh Weiss explains how he successfully shifted his status with clients from technical order taker to valued business advisor.…

[image] Yes, You Can Predict the Future…Accurately – FMSP011

Trends, forecasts & research

Yes, You Can Predict the Future…Accurately – FMSP011

Futurist & NY Times bestselling author Daniel Burrus shares his framework for accurately predicting where technology and industry will go…

[image] The 4 Profitability Levers a Service Desk Manager Can Control – FMSP 010

The 4 Profitability Levers a Service Desk Manager Can Control – FMSP 010

Rex Frank of Sea-Level Operations explains the 4 main ways a service desk manager can affect an MSP’s margins—including an often…

[image] The Compassionate Geek – FMSP 009

The Compassionate Geek – FMSP 009

Former technology trainer Don Crawley, aka the Compassionate Geek, explains how your techs can improve client satisfaction with some…

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