So you get the business benefits of hyperspecializing your MSP to serve a particular business niche, and you understand the five criteria of niche expertise you need to do so. Now what? Part 2 in our hyperspecialization series has the answers.
Cindy Perks, COO of outsourced help desk providers GMS, talks about the recruiting, training, and motivational techniques she used when growing the company’s technical team from 30 to 130 employees in five years. Gary Pica and Bob Penland of TruMethods guest host What’s Going On, talking about industry consolidation and how to evaluate security products for your MSP.
Best-in-class MSPs consider automation one of their top priorities, and this automation involves more than just information flows. By automating processes, best-in-class MSPs do more in less time, with less hassle, and that’s what leads to high margins and more time for growing the business.
Jay McBain, an IT channel analyst at Forrester, says the MSP industry won’t die any time soon, but the opportunity to generate revenue is certainly shrinking. One way to counteract that is to hyperspecialize.