Auvik Legal
Welcome!
On this page you can access our standard legal terms and policies for visitors to our website and subscribers and other users of our web-based software services.
- Website visitors – if you are here as a website visitor, select Website Terms of Site – you automatically agree to these terms by using the site
- Customers and trial users – if you are a subscriber or user of our software services, including under a free trial, select Subscription Services Agreement (managed service providers, select the MSP version); supplemental terms may apply to users of certain features or software services or enhanced support services, and they can be viewed in the Service Specific Terms
- Invited users – if you are not a subscriber, but have been invited to access our software services by a subscriber, select Terms of Service (User)
- Governing law and regional terms – you can refer to the Region Specific Terms for the Auvik contracting entity and for local governing law and arbitration terms for subscribers and users
- Customer Support – customers can view our Customer Support Policy which describes the different support offerings.
- Data and privacy – You can access our privacy policy, our data processing addendum and link to our Trust Center for more information concerning our services and our use of data.
- AI features – Certain features of the services use generative AI. Use of these features is subject to the AI Acceptable Use Policy and the Service Specific Terms, which include feature-specific requirements and terms.
Prior versions of our terms are available in our Trust Center.
What’s new?
Effective April 27, 2026, we introduced an AI Acceptable Use Policy and updated our Service Specific Terms to address features that use generative AI, including permitted use, user responsibilities, and feature-specific terms.