Auvik Legal

Welcome!

On this page you can access Auvik’s standard legal terms and policies for visitors to our website and subscribers and other users of our web-based software services.

• Website visitors – if you are a website visitor, select Website Terms of Site; you automatically agree to these terms by using the site.
• Customers and trial users – if you are a subscriber or user of our software services, including under a free trial, select Subscription Services Agreement (managed service providers, select the MSP version); supplemental terms may apply to users of certain features or software services, and they can be viewed in the Service Specific Terms.
• Invited users – if you are not a subscriber, but you have been invited to access our software services by a subscriber, select Terms of Service (User).
• Governing law and regional terms – if you are a subscriber or user of our software services, including under a free trial, refer to the Region Specific Terms for the Auvik contracting entity and for local governing law and arbitration terms.
• Customer Support – if you are a subscriber or user of our software services, including under a free trial, refer to our Customer Support Policy which describes our different support offerings.
• Data and privacy – if you are a website visitor, a subscriber, or a user of our software services, review our privacy policy and our data processing addendum for more information concerning our services and our use of your data.
• AI features – Certain features of the services use generative AI.  If you are a subscriber or user of our software services, including under a free trial, your use of these features is subject to the AI Acceptable Use Policy and the Service Specific Terms, which include feature-specific requirements and terms.

Prior versions of our terms are available in our Trust Center.

What’s new?

Effective November 2, 2026, we introduced an updated version of our Subscription Services Agreement, MSP Subscription Services Agreement, Service Specific Terms, and Terms of Service (User) to reflect product and operational updates and to refresh our contractual commitments to customers.  We have also made minor housekeeping edits to our AI Acceptable Use Policy. 

We are pleased that our updated Subscription Services Agreement has earned TermScout’s TrustMark following an independent review, receiving a “Customer Favorable” rating. This recognition reflects our commitment to clear, balanced, and customer-friendly contractual terms.

Effective June 17, 2026, we updated our Customer Support Policy to clarify support tier distinctions and extend live chat access to Included Support customers.

Effective April 27, 2026, we introduced an AI Acceptable Use Policy and updated our Service Specific Terms to address features that use generative AI, including permitted use, user responsibilities, and feature-specific terms.