Service Specific Terms

These service specific terms (Service Specific Terms) below supplement and form part of the subscription services agreement referenced in the order and apply based on the subscription purchased. As used in these Service Specific Terms, Customer means the applicable customer or MSP identified in the subscription services agreement.

Auvik SaaS Management Service (ASM Service)

(last updated February 28, 2025)

Definitions.

  • Local Software. The software (collector, agent, extension or similar local software) provided by Auvik as part of the Service (Local Software) is licensed to Customer as follows: Auvik grants Customer a non-exclusive, non-transferable license during the term of an order, to use and copy such software within the Managed Environment in accordance with its technical documentation, solely in connection with the Service.
  • Access to Managed Environment. In order to use the Service, Customer must download and install the Local Software to, or otherwise allow the Service to communicate with, as applicable, Customer’s internal network environment, any external network managed by Customer, and any managed device or application (Managed Environment). As part of the use of the Local Software and/or the integration of the Service with a Third Party Service, Customer authorizes (i) remote communication between the Service and the Managed Environment; (ii) the Service to scan and evaluate the Managed Environment; (iii) the Service to monitor, manage and facilitate Customer-approved access or changes to the Managed Environment; and (iv) the transfer of collected data to the Service, and represents and warrants to Auvik that it has all rights necessary to grant such authorization. Customer is solely responsible for configuring its Managed Environment for adequate security and protection. Customer is responsible for applying independent business judgment with respect to use of the Service and any decisions from the use of the Service.
  • Third Party Service. The ASM Service embeds third-party application integration features and supports integrations and other connections to certain third-party services (Third Party Service), and it depends on continuing availability of and access to Third Party Service, including application programming interfaces, for full functionality of the ASM Service. Customer is responsible for obtaining all rights, complying with all responsibilities and the payment of all fees associated with all Third-Party Service for purposes of this agreement.

Notice and Consent for ASM Service.

  • The purpose of the ASM Service is to provide the IT department visibility into the types of applications that their customers and users are using in their Managed Environment. Certain features of the ASM Service also permit the integration, automation and management of applications within the Managed Environment. Customer is solely responsible for providing any necessary notices to its customers and users and obtaining any legally required consents from its customers and users regarding the use of the Service.

Supplemental Disclaimer.

  • AUVIK IS NOT LIABLE FOR PROBLEMS INHERENT IN USE OF THE INTERNET OR FOR ISSUES RELATED TO A CUSTOMER’S OR ITS CUSTOMER’S COMPUTERS, NETWORK OR CLOUD PROVIDER ACCOUNTS, OR FOR DECISIONS A CUSTOMER MAKES REGARDING ITS CONFIGURATION OF THE SERVICE.
  • AUVIK’S SERVICE WARRANTY DOES NOT APPLY TO PRODUCTS OR SERVICES THAT ARE NOT AUVIK-BRANDED, EVEN IF PACKAGED OR SOLD WITH AUVIK PRODUCTS OR SERVICES. THEREFORE, AUVIK SHALL NOT HAVE ANY WARRANTY OBLIGATIONS WITH RESPECT TO NON-AUVIK BRANDED PRODUCTS THOUGH SUCH THIRD-PARTY PRODUCTS’ OR SERVICES’ WARRANTY MAY BE OF BENEFIT TO THE CUSTOMER.

Selection of Data Storage Region.

  • While Auvik has its headquarters in Canada, each Customer selects the region where the Customer Data will be stored. More information is located at (and for Auvik SaaS Management services, different data storage terms apply and are described at this link): Auvik Regions article.
    • Auvik will not change the country in which the Customer Data is stored (except with the permission of Customer, where necessary as part of Auvik’s business continuity or disaster recovery plan, and as allowed by law or legal process).

Remote Support Functionality.

(last updated June 12, 2025)

Certain remote management functionality in the Auvik Network Management Service permits Customer to access and move files and data within the Managed Environment.

  • Any use of personal information collected by Auvik in its role as controller, such as Account Data, is governed by Auvik’s Privacy Policy. “Account Data” means information about Customer and its users that Customer provides to Auvik in connection with the creation or administration of its Auvik accounts, such as first and last name, user name and email address of an authorized user or Customer’s billing contact. 
  • Through its configuration and use of the Service, Customer controls the types and amounts of data from the Managed Environment that are processed by the Service. While the Service is not designed to target and capture personal information, Customer understands that in the course of providing the Service, Auvik may incidentally process personal information that is not required for the performance of the Service. Any such incidental personal information shall be governed by Auvik’s Data Processing Addendum (or a separately executed agreement in effect between Auvik and Customer that covers the same).