Resources in Client relations
![[image] Prepare, Communicate, Secure to Stay Steady in a Crisis – FMSP 064](https://907162.smushcdn.com/2195243/wp-content/uploads/2020/04/prepare-pandemic-covid-recovery-MSP-business-continuity-1800x1200-1-800x600.jpg?lossy=0&strip=1&webp=1)
Client relationsPrepare, Communicate, Secure to Stay Steady in a Crisis – FMSP 064
Jim Millican and Travis Grundke share their approach to client management and communications at Ashton Technology Solutions during the COVID-19 pandemic, and how the definition of risk will look a whole lot different in the future.
![[image] Using Soft Skills to Deliver Hard Results in Your MSP – FMSP 060](https://907162.smushcdn.com/2195243/wp-content/uploads/2020/02/smiley-keyboard-help-desk-customer-service-MSP-1800x1200-1-300x180.jpg?lossy=0&strip=1&webp=1)
Client relationsUsing Soft Skills to Deliver Hard Results in Your MSP – FMSP 060
Having trouble finding tech talent? Looking to make easier sales? Emotional intelligence could be…
![[image] The Importance of Engineer Walkabouts](https://907162.smushcdn.com/2195243/wp-content/uploads/2019/10/engineer-walkabouts-1800x1200-300x180.png?lossy=0&strip=1&webp=1)
Managing an MSPThe Importance of Engineer Walkabouts
A lack of on-site presence can lead to clients asking, “What are we paying you for?” To avoid…
![[image] Client or Customer: Does It Matter Which Label an MSP Uses? – FMSP 045](https://907162.smushcdn.com/2195243/wp-content/uploads/2019/06/client-customer-professions-MSP-language-podcast-interview-1800x1200-300x180.jpg?lossy=0&strip=1&webp=1)
Client relationsClient or Customer: Does It Matter Which Label an MSP Uses? – FMSP 045
Craig Pollack of FPA Technology Services discuss why words matter to his MSP and how the language…
![[image] An MSP’s Guide to Strategic Quarterly Business Reviews](https://907162.smushcdn.com/2195243/wp-content/uploads/2019/02/QBR-quarterly-business-reviews-MSP-best-practices-guide-1800x1200-300x180.jpg?lossy=0&strip=1&webp=1)
Client relationsAn MSP’s Guide to Strategic Quarterly Business Reviews
Quarterly business reviews (QBRs) are one of the best tools you can use when it comes to being…
![[image] Building a Culture of Sales and Service in Your MSP – FMSP 024](https://907162.smushcdn.com/2195243/wp-content/uploads/2018/08/customer-service-sales-MSP-podcast-interview-1800x1200-300x180.jpg?lossy=0&strip=1&webp=1)
Client relationsBuilding a Culture of Sales and Service in Your MSP – FMSP 024
For Barb Paluszkiewicz, CEO of CDN Technologies, the phrase “everyone’s in sales” is no…
![[image] How MSPs Should Implement Technology Standards – Webinar (On Demand)](https://907162.smushcdn.com/2195243/wp-content/uploads/2018/07/How-MSPs-Should-Implement-Technology-Standards-300x180.jpg?lossy=0&strip=1&webp=1)
How MSPs Should Implement Technology Standards – Webinar (On Demand)
TruMethods president Gary Pica shares a step-by-step process for building and administering…
![[image] The Deliciously Effective Way to Build Better Relationships With Your MSP Clients](https://907162.smushcdn.com/2195243/wp-content/uploads/2018/03/client-relationships-MSP-donuts-1800x1200-300x180.jpg?lossy=0&strip=1&webp=1)
Client relationsThe Deliciously Effective Way to Build Better Relationships With Your MSP Clients
It’s easy to get frustrated with clients for not understanding the effort you put into ensuring…
![[image] How to Deal With Inheriting a Bad IT Setup](https://907162.smushcdn.com/2195243/wp-content/uploads/2018/02/bad-IT-infrastructure-skunk-1800x1200-300x180.jpg?lossy=0&strip=1&webp=1)
How to Deal With Inheriting a Bad IT Setup
It can be frustrating for you as a professional, progressive MSP to inherit IT infrastructure…
![[image] MSP Productivity: Is Email Killing Your IT Business?](https://907162.smushcdn.com/2195243/wp-content/uploads/2017/07/MSP-email-overload-productivity-1800x1200-800x400.jpg?lossy=0&strip=1&webp=1)
MSP Productivity: Is Email Killing Your IT Business?
Our reliance on email has reached the stage where email is being used inappropriately. Many of us…
