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Resources in Client relations
Client relations
An MSP’s Guide to Quarterly Business Reviews
Quarterly business reviews (QBRs) are one of the best tools you can use when it comes to being transparent and keeping your clients updated on all the work you’re taking care of for them.
Client relations
Prepare, Communicate, Secure to Stay Steady in a Crisis – FMSP 064
Jim Millican and Travis Grundke share their approach to client management and communications at Ashton Technology Solutions during the…
Client relations
Using Soft Skills to Deliver Hard Results in Your MSP – FMSP 060
Having trouble finding tech talent? Looking to make easier sales? Emotional intelligence could be your secret to cracking the code.
Client relations
Client or Customer: Does It Matter Which Label an MSP Uses? – FMSP 045
Craig Pollack of FPA Technology Services discuss why words matter to his MSP and how the language we use can shape market perceptions.…
Client relations
Keep Clients Up to Date on the Value You’re Providing
When you use Auvik, you can remind your clients you’re always looking out for them, and keep them up to date on all the work you’re…
Client relations
Onboard New Clients Quickly and Confidently
After using Auvik to expedite client onboarding, you can repurpose the time you’ve saved to optimize their IT environment. That’s a…
Client relations
Building a Culture of Sales and Service in Your MSP – FMSP 024
For Barb Paluszkiewicz, CEO of CDN Technologies, the phrase “everyone’s in sales” is no empty platitude—it’s the daily reality…
Client relations
How MSPs Should Implement Technology Standards – Webinar (On Demand)
TruMethods president Gary Pica shares a step-by-step process for building and administering technical standards across your customers'…