Network blind spots are the things you can’t see and don’t know about.
They’re dangerous. Just like the blind spots on your car, network blind spots can set you up for deadly crashes. Problems will seem to “come out of nowhere” and hit unexpectedly.
Network blind spots create all kinds of serious problems. A major network crash is one. But other problems can really pile up too. If your techs are operating blind, you’re creating these kinds of headaches for your MSP:
- Outages and downtime
- Network performance issues
- Incomplete and inaccurate network assessments
- Inaccurate service estimates and invoices
- Security issues
- A constant cycle of reactive firefighting
Network blind spots spell trouble for your business. What kind of trouble?
- Unhappy customers and relationships at risk
- Breaches of contract and service level agreements
- Massive amounts of time wasted
- Large amounts of profit lost
Continue on that road and your MSP might not survive.
Network blind spot: Shadow IT
Take shadow IT and rogue devices, for example. Users add all manner of other devices to networks without telling anyone, least of all you as the MSP. Sometimes the client doesn’t even know those devices are there.
California-based MSP ITque had a large manufacturing client with a dozen wireless access points, a firewall, and two routers that the client hadn’t told anyone about. At 2 a.m. on a Saturday, that rogue gear almost cost the client a million dollars in lost profit. Almost.
Because ITque had a real-time mapping and monitoring solution in place, they could see the gear even when the client couldn’t. They were able to remotely diagnose and solve the problem — an unexpected routing change — in 10 minutes.
Without that visibility, ITque would have had to go on site in the middle of the night. “We would have had to figure out what was deployed because there was no documentation. We would have had to, from scratch, figure that out,” says DJ Forman, ITque’s CTO.
In the end, it’s estimated the MSP’s 10-minute fix saved the client 48 hours of downtime at a cost of about $25,000 of profit per hour.
When you drive a car, you use mirrors and shoulder checks to make sure issues in your blind spots don’t cause trouble. In a similar way, the right tools and processes on the network can improve your vision and help you avoid a pileup.
Luckily, ITque had those tools and processes in place to address a major network blind spot. Could you say the same if you had received that 2 a.m. call?
Rogue devices are just one of the common blind spots on a network. Our new blind spot white paper outlines the other five and how you can avoid them. Grab it here — and stay safe out there!