Is your service desk struggling to manage daily workflows? When your MSP is stuck in operational mode, your technicians are spending valuable business hours fighting with competing priorities, undocumented processes, and unclear escalation practices instead of focusing on high-level tasks and ticket resolution. MSPs generate more MRR (monthly recurring revenue) when they’re able to reduce reactive noise and dedicate their resources to more proactive managed services.
Whether you’re an MSP business owner, or a service desk manager looking to improve your processes, this webinar is for you. Learn recommended operational best practices to help build a more effective desk with us today. Patrick Albert, VP of product management at Auvik, hosts business coach Rex Frank, CEO of Sea-Level Operations, to show you how to optimize—no matter your MSP size.
In this free one-hour webinar, we’ll focus on the life of a ticket, review the triage process and people roles, and discuss key metrics for measurable, consistent performance.
Here’s a sneak peek at what’s covered:
- How a more effective service desk can help your MSP scale
- The life of a ticket (and where it can all go wrong!)
- What to consider when building your triage, dispatch, and time entry
- The five phases of changing operational processes
Watch the webinar here: