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Find and fix Wi-Fi issues confidently with Tonic

Your techs are smart, capable professionals, but they may not have a degree in Wi-Fi science.

Tonic provides a reliable process for troubleshooting Wi-Fi client devices (endpoints) on-site.

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Why use a Wi-Fi Packet Analyzer?

When your end user can’t connect to Wi-Fi onsite but your dashboard is giving the all-clear, even though the end user is still reporting connection issues: it’s time to roll a truck and send a technician to the customer site.

The last step to troubleshooting endpoints is by capturing network traffic because “the packets never lie.” But with traditional Wi-Fi packet capture solutions, your tech is faced with the difficult task of guessing which channel (or channels) to scan.

Tonic shows the statistics and capabilities of clients. It will follow the device as it roams between access points.

Tonic makes site visits simple

Tonic is a Windows desktop client that scans all neighboring channel traffic (multiple channels simultaneously with multiple Wi-Fi adapters plugged in) to find the problem spot quickly - no guessing required.

Tonic will show the reasons clients disconnect or are disconnected from the Wi-Fi network.

Tonic intelligently identifies Wi-Fi connection issues

Wi-Fi is an ongoing sequence of negotiations and communications between access points and endpoints. Besides data packets being sent over the air, there are Wi-Fi events that can signal successful connections, or worse, connection problems.

Tonic automatically identifies events like authentication, association, and roaming, and highlights them for you in real time.

Tonic captures many of the important client events as they happen in real time

Wi-Fi troubleshooting your team can do

With Tonic, the process for your onsite tech is simple:

  1. Go to the room/area onsite where the endpoint is having an issue. Open up Tonic and plug in your Wi-Fi adapters. Tonic records all of the traffic for all Wi-Fi endpoints, even if they’re not connected to the network.
  2. Select the device that’s experiencing an issue. Now, Tonic is locked onto this endpoint, and it will follow it throughout the environment as it roams across channels, associates, authenticates, etc.
  3. When an issue occurs, Tonic will let you know! Tonic has automatic event detection, and when something happens that indicates a configuration issue you’ll see it pop up.
  4. If you can see it, you can fix it. Armed with specific diagnostics about what went wrong with the endpoint, the tech can either resolve the issue right then and there, or quickly save a packet capture for later analysis by the expert back at the office. It’s as easy as File > Save PCAP.
Tonic shows whether a client supports some of the newer 802.11 standards

Go from “I need proof” to “I have proof”

When you need proof, Tonic helps you capture the proof. Tonic will highlights whether or not client devices support newer standards like 802.11k, 802.11v, and 802.11r, which can also help set expectations for customers.

Keep the Software, not the Hardware

Tonic was built specifically to avoid expensive maintenance contracts and recurring capex upgrades. Tonic has the ability to turn an off-the-shelf supported Wi-Fi adapter into affordable packet capture hardware.

Buying off-the-shelf adapters makes it cost-effective for all of your techs to have a Tonic setup, and when new Wi-Fi standards are deployed, all you have to replace are the adapters.

With Tonic, you get:

Simultaneous channel capture

Plug in 2 or 3 adapters, and stop trying to guess the right channel

Endpoint discovery and auto-following

Find and stick with a device as it roams across channels

Automatic Wi-Fi event detection

Tonic tracks Wi-Fi events so you don’t have to

Measurement of Wi-Fi congestion

View airtime usage and identify congested channels