Tomorrow—Oct 3, 2018—marks the official one-year anniversary of Frankly MSP, the podcast for managed service providers who want to boost their productivity, efficiency, and profitability.
In 12 months and 28 episodes, we’ve shared advice on everything from branding, compassionate geeks, and workplace meditation to offshoring, unlearning, and partnering to extend your service mix.
If you’re a listener—thank you. Keep the feedback coming. We love to hear from you!
If you’re not yet a listener, the episodes below are a great place to start. These are the six most downloaded Frankly MSP episodes of the last year. Enjoy!
- FMSP 008 / The Man of a Thousand SOPs
Nigel Moore explains how documenting more than 1,000 SOPs (standard operating procedures) in his MSP helped him grow—and ultimately sell—the business. Richard Tubb and Karl Palachuk take a look at broadband in small places and the start of voice-activation in the workplace. Episode 008 show notes
- FMSP 012 / The Journey From Technician to Business Advisor
MSP Josh Weiss explains how he successfully shifted his status with clients from technical order taker to valued business advisor. Richard Tubb and Karl Palachuk dig into the difference between AI and machine learning and how these automation trends will affect MSPs. Episode 012 show notes
- FMSP 018 / How to Avoid the Growing Pains That Can Derail Your MSP Business
Eric Jorgenson, director of growth at Zaarly, tells us about some culture and management challenges that can blindside you during rapid growth, along with tips on how to avoid them. Richard Tubb and Karl Palachuk explore the scary and positive sides of AI being embedded in our lives. Episode 018 show notes
- FMSP 023 / Adding Cybersecurity to a Managed Services Portfolio
Nick Espinosa of MSSP Security Fanatics discusses some of the pitfalls and best approaches to layering on security services in an MSP. Richard Tubb and Karl Palachuk dish on Microsoft developments and rumors from Microsoft Inspire 2018. Episode 023 show notes
- FMSP 016 / Using Vendor Relationships to Fuel Your MSP Growth
Channel veteran Ted Hulsy shares actionable tips on how to leverage relationships with your vendors to build and grow your service provider business. Richard Tubb and Karl Palachuk report live from New Orleans, where they discuss Webroot’s 2018 Threat Report. MSPs in the audience share their stories around trying to keep their clients secure. Episode 016 show notes
- FMSP 022 / Turning Your MSP Services Into Profitable Products
Flyght CEO Chris Rumpf explains how positioning his managed services as products has shifted his conversations with clients, shortened his sales cycle, and boosted gross margins. Richard Tubb and Karl Palachuk discuss crisp packets, Traction by Gino Wickman, and underwater data centers. Episode 022 show notes