Sub Processors

Auvik Networks, Inc. (“Auvik”) uses certain sub processors and content delivery networks to assist it in providing the Auvik Services. Defined terms used herein shall have the same meaning as defined in our Terms of Service.

What Is a Sub processor?

A sub processor is a third-party data processor engaged by Auvik, who has or potentially will have access to or process Service Data (which may contain Personal Data). Auvik engages different types of sub processors to perform various functions as explained in the tables below. Auvik refers to third parties that do not have access to or process Service Data but who are otherwise used to provide the Services as “subcontractors” and not sub processors.

Due Diligence

Auvik undertakes to use a commercially reasonable selection process by which it evaluates the security, privacy, and confidentiality practices of proposed sub processors that will or may have access to or process Service Data.

Contractual Safeguards

Auvik requires its sub processors to satisfy equivalent obligations as those required from Auvik (as a Data Processor) as set forth in Auvik’s Terms of Service, including but not limited to the requirements to:

  • process Personal Data in accordance with data controller’s (i.e. Customer’s) documented instructions (as communicated in writing to the relevant sub processor by Auvik);
  • in connection with their sub processing activities, use only personnel who are reliable and subject to a contractually binding obligation to observe data privacy and security, to the extent applicable, pursuant to applicable data protection laws;
  • provide regular training in security and data protection to personnel to whom they grant access to Personal Data;
  • implement and maintain appropriate technical and organizational measures (including measures consistent with those to which Auvik is contractually committed to adhere insofar as they are equally relevant to the sub processor’s processing of Personal Data on Auvik’s behalf)
  • promptly inform Auvik about any actual or potential security breach; and cooperate with Auvik in order to deal with requests from data controllers, data subjects, or data protection authorities, as applicable.

This policy does not give Customers any additional rights or remedies and should not be construed as a binding agreement. The information herein is to provide the actual list of third party sub processors and content delivery networks used by Auvik as of the date of this policy (which Auvik may use in the delivery and support of its Services).

Infrastructure Sub processors – Service Data Storage

Auvik controls access to the infrastructure that Auvik uses to host Service Data submitted to the Services, other than as set forth below. Currently, the Auvik production systems for the Services are located in co-location facilities in the United States. Customers may be shifted among data centers within a region to ensure performance and availability of the Services. The following table describes the countries and legal entities engaged in the storage of Service Data by Auvik.

Entity Name Entity Type Entity Country Legal Safeguard
Amazon Web Services, Inc. Cloud Service Provider United States, Ireland EU-US
Swiss – US
Privacy Shield

Service Specific Sub processors

Auvik works with certain third parties to provide specific functionality within the Services. These providers are the Sub processors set forth below. In order to provide the relevant functionality these Sub processors access Service Data. Their use is limited to the indicated Services.

Entity Name Purpose Applicable Services Entity Country Legal Safeguard
Olark Used by the technical support team as a communications channel to assist with customers’ product issues. Auvik Chat United States EU-US
Swiss – US
Privacy Shield
Logz.io Used by the technical support and engineering teams to help troubleshoot product issues both internally and for customers. Auvik Service United States SOC 2 Type II
Zendesk Used by technical support and the customer success team to manage tickets concerning product support, billing, and other related issues. Auvik Support United States EU-US
Swiss – US
Privacy Shield
Salesforce Stores customer contact information, subscription status, and other related information. Auvik Service United States EU-US
Swiss – US
Privacy Shield
Marketo Used by marketing to provide lead qualifying, personalized experience, and emails for users. Auvik Support United States EU-US
Swiss – US
Privacy Shield
Zuora Subscription billing processor for Auvik customers. Auvik Service United States EU-US
Swiss – US
Privacy Shield
Delighted Uses the Net Promoter System® to gather feedback from our customers. Auvik Service United States EU-US
Swiss – US
Privacy Shield

Auvik Group Sub processors

The following entities are members of Auvik. Accordingly, they function as sub processors to provide the Services.

Entity Name Country
Auvik Networks, Inc. Canada
Auvik UK, Ltd United Kingdom

Content Delivery Networks

As explained above, Auvik’s Services may use content delivery networks (“CDNs”) to provide the Services, for security purposes, and to optimize content delivery. CDNs do not have access to Service Data but are commonly used systems of distributed services that deliver content based on the geographic location of the individual accessing the content and the origin of the content provider. Website content served to website visitors and domain name information may be stored with a CDN to expedite transmission, and information transmitted across a CDN may be accessed by that CDN to enable its functions. The following describes use of CDNs by Auvik’s Services.

CDN Provider Services Using CDN CDN Location Description of CDN Services Legal Safeguard
Amazon Web Services, Inc. Auvik Service Global Public website content served to website visitors may be stored with Amazon Web Services, Inc., and transmitted by Amazon Web Services, Inc., to website visitors, to expedite transmission. EU-US
Swiss – US
Privacy Shield
Cloudflare, Inc. Auvik.com Global Public website content served to website visitors may be stored with Cloudflare, Inc., and transmitted by Cloudflare, Inc., to website visitors, to expedite transmission. EU-US
Swiss – US
Privacy Shield
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