The award-winning blog for growing MSPs

Auvik Turns 8: A Look Back on Our First 8 Years

It’s officially Auvik’s eighth birthday! To celebrate, we’re looking back on the past eight years and sharing eight little-known nuggets of Auvik history.

Annette HynesNov 12, 2019

Candy, Keynotes, and Costumes: IT Nation Connect 2019 Photo Recap

Last week, nine members of the Auvik team flew to Orlando, Florida to take part in the 15th…

Annette HynesNov 5, 2019

What Does Wi-Fi 6 Mean for MSPs?

Wi-Fi 6 is taking tech world by storm. But should MSPs buy into the hype? We talked with Lee…

Annette HynesOct 29, 2019

The Importance of Engineer Walkabouts

A lack of on-site presence can lead to clients asking, “What are we paying you for?” To avoid…

Richard TubbOct 22, 2019

How to Explain Cloud Computing to Your Clients

What is cloud computing? If you’ve been asked this question by a client, you know there isn’t…

Annette HynesOct 15, 2019

Continuum Navigate East 2019: 4 Cybersecurity Takeaways

With recent MSP-targeted ransomware attacks fresh in the minds of all attendees, cybersecurity…

Annette HynesOct 8, 2019

4 Key Takeaways From the 2019 Managing Network Vendor Diversity Report

The managed services industry has experienced a lot of change: tech trends are evolving, new…

Annette HynesOct 1, 2019

8 Secret Struggles Today’s MSPs Are Dealing With

While MSPs are willing to share industry trends they’re taking advantage of, they’re not…

Annette HynesSep 24, 2019

What Is Network Agility and Why Does It Matter?

What does network agility actually mean? We surfed the web and analyzed what (almost) everyone…

Annette HynesSep 17, 2019

Auvik Use Case: Proactively Monitor and Manage Networks

By doing the behind-the-scenes work before something goes wrong, you’ll keep your client…

Annette HynesSep 10, 2019

6 Awesome TED Talks Every MSP Needs to See

As the managed services market becomes increasingly competitive, you’re likely looking for ways…

Annette HynesSep 3, 2019

Packet Errors, Packet Discards, and Packet Loss: What’s the Difference?

It’s a question the Auvik support team receives often: “What’s the difference between a…

Annette HynesAug 27, 2019

Should the MSP Leader Sit With the Team?

If you’re an MSP owner or leader, consultant Richard Tubb encourages you to find a way to…

Richard TubbAug 20, 2019

6 Ways to Save Yourself (and Others) From Tech Burnout

Symptoms of burnout start off small, with employees experiencing reduced efficiency and energy,…

Annette HynesAug 13, 2019

How to Solve Network Cases Like a Super Sleuth With Auvik TrafficInsights™

With Auvik TrafficInsights, if any traffic flows through a flow-enabled network device, you can…

Annette HynesAug 6, 2019

Why 50,000 Podcast Downloads Is Kind of a Big Deal

Earlier this month, the Frankly MSP podcast crossed 50,000 all-time downloads. Next month,…

Jennifer TribeJul 30, 2019

Network Management in a Nutshell for MSPs

Network management is a big responsibility for MSPs. It includes monitoring and controlling a…

Annette HynesJul 23, 2019

The #TreatWave Is Back for Another Summer of Sweet Scoops

Summer’s here and the time is right for kicking back, having fun, and scooping some sweet MSP…

Annette HynesJul 16, 2019

This New Wi-Fi Security Framework Brings Opportunity for MSPs

WatchGuard’s Ryan Orsi explains the Wi-Fi security framework he wants to see supported…

Ryan OrsiJul 9, 2019

7 Reasons You Won’t Want to Miss Frankly MSP Live 2020

Frankly MSP Live—the new content and networking experience for growth-minded MSPs—happens Jan…

Annette HynesJul 2, 2019

Answer These 3 Questions to Help Find Your MSP Niche

Specialization typically means your MSP faces less competition and becomes much easier to find in…

Richard TubbJun 25, 2019

17 Tech Support Tickets You’ll Be Happy You Didn’t Receive

We’ve rounded up 17 examples from the r/techsupportgore subreddit that are sure to send a palm…

Annette HynesJun 18, 2019

Position Your MSP for Success With a Sales Playbook

To grow your MSP’s revenue and business performance, the best sales tool isn’t a selling…

Scott TysonJun 11, 2019

Auvik Use Case: Keep Clients Up to Date on the Value You’re Providing

When you use Auvik, you can remind your clients you’re always looking out for them, and keep…

Annette HynesJun 4, 2019

How One MSP Fuelled Their Business With Firewall as a Service

Under director Leigh Wood's watch, Node IT Solutions went from reselling Fortinet firewalls in…

Annette HynesMay 28, 2019

Auvik Use Case: Gain Visibility Into the Internet of Things

IoT devices can be added to a network without notice, cause unexpected performance issues, and…

Annette HynesMay 21, 2019

Brace Yourself—768K Day Is Coming

All over the internet, there are ominous rumblings that “768K Day” is on its way—and it’s…

Annette HynesMay 14, 2019

How to Grow Your MSP Business Through Strategic Alliances

Richard Tubb explores why strategic alliances are an often overlooked resource for MSPs and how…

Richard TubbMay 7, 2019

Office Technology You Might Someday Be Managing

Let’s hop in our DeLorean, set the date to 2025, and get a look at some of the futuristic…

Annette HynesApr 30, 2019

Next Time You Configure or Update Your Network Interfaces Use This Checklist

Our checklist covers the key things you’ll want to consider the next time you’re configuring…

Ray PatelApr 23, 2019

Auvik Use Case: Troubleshoot Network Performance Issues

Network performance issues can take hours and a truck roll to fix—unless you have Auvik. Here's…

Annette HynesApr 16, 2019

Network Segmentation Is Great Network Management

Network segmentation—breaking a network into smaller chunks—improves network visibility,…

Steve PetryschukApr 9, 2019

The Sales Slip-Ups That Are Holding Your MSP Back

I’ve devoted the last 20 years of my life to understanding, mastering, and teaching others the…

Gary PicaApr 2, 2019

Auvik Use Case: Manage Networks With High Vendor Diversity

It would be ideal if every network device you managed across all your client sites was from the…

Sarah Cunningham-ScharfMar 26, 2019

NetFlow Basics: An Introduction to Monitoring Network Traffic

You probably have support for NetFlow or other flow protocols on your client devices already.…

Steve PetryschukMar 19, 2019

Digital Transformation Is Top IT Priority in 2019, TechTarget Reports

Nearly 70% of businesses have digital transformation as their top IT priority in 2019, according…

Sarah Cunningham-ScharfMar 12, 2019

How to Make the Most of Attending MSP Conferences

Attending MSP conferences is a great way for you to grow. Going to conferences also gives you…

Richard TubbMar 5, 2019

How to Manage Your Client’s Network—Even When the Network Isn’t Available

Let’s say one of your techs is configuring a client’s firewall and makes a mistake that…

Lawrence PopaFeb 26, 2019

Auvik Use Case: Onboard New Clients Quickly and Confidently

After using Auvik to expedite client onboarding, you can repurpose the time you’ve saved to…

Sarah Cunningham-ScharfFeb 19, 2019

An MSP’s Guide to Strategic Quarterly Business Reviews

Quarterly business reviews (QBRs) are one of the best tools you can use when it comes to being…

Susan PerezFeb 12, 2019

What Could Your MSP Do With a Power-Up in 2019?

We've gathered four of the brightest minds in the biz. Each one of them is ready to provide two…

Jennifer TribeFeb 5, 2019

5 Security Best Practices for Network Devices

What can you as an MSP be doing to continually improve the security of your clients’ network…

Steve PetryschukJan 29, 2019

These Financial Controls Will Help Keep Your MSP Running Smoothly

Once you find a bookkeeper to handle the day-to-day accounting tasks in your MSP, it becomes very…

Rayanne BuchianicoJan 22, 2019

Using Cybersecurity as an MSP Sales Tool

An increasing number of European MSPs are winning managed services clients—by not leading the…

Richard TubbJan 15, 2019

Do These Things in Your First 30 Days as an MSP Service Desk Manager

A new year means an opportunity to start fresh. Whether you’re determined to succeed in a new…

Sarah Cunningham-ScharfJan 8, 2019

The Top 10 Auvik Blog Posts of 2018

In 2018, Auvik published 50 blog posts—each one packed with what we hope is rich content to…

Jennifer TribeDec 18, 2018

9 Gifts for Your Stressed-Out MSP Colleagues

Don’t let the Most Hectic Time of the Year affect your bottom line or the health of your team.…

Sarah Cunningham-ScharfDec 11, 2018

Enterprise WLAN 101: The Basics of Big Wi-Fi

There are serious differences between smaller business and enterprise WLAN environments. Now…

Lee BadmanDec 4, 2018

Huddle Up! How 5 Minutes a Day Can Improve Your MSP’s Efficiency

Every (and I do mean every) successful IT business I’ve ever worked with has had some form of…

Richard TubbNov 27, 2018

Auvik Use Case: Identify Vulnerable Devices From Vendor Recalls and Security Notices

When network hardware vendors issue device recalls, field notices, or security alerts, the…

Sarah Cunningham-ScharfNov 20, 2018

Where Was the Bear? At IT Nation 2018!

Hats off to an awesome IT Nation 2018. Here's how it all went down.

Sarah Cunningham-ScharfNov 13, 2018

MSP Hyperspecialization: Building Your Niche Offering

So you get the business benefits of hyperspecializing your MSP to serve a particular business…

Sarah Cunningham-ScharfNov 6, 2018

BOO! Does Network Management Give You the Shivers?

Just like the goblins, ghouls, and ghosts that’ll be walking down your street on Halloween,…

Sarah Cunningham-ScharfOct 30, 2018

Using Automation to Improve Processes in Your MSP

Best-in-class MSPs consider automation one of their top priorities, and this automation involves…

Joshua OakesOct 23, 2018

MSP Hyperspecialization: A High Margin Opportunity

Jay McBain, an IT channel analyst at Forrester, says the MSP industry won’t die any time soon,…

Sarah Cunningham-ScharfOct 16, 2018

Auvik Use Case: Streamline Your Service Delivery Without Scaling Your Team

Auvik automates many tedious network management tasks to rocket your team's efficiency. With…

Alex HoffOct 9, 2018

Top 6 Frankly MSP Podcast Episodes From Our First Year

Tomorrow marks the official one-year anniversary of Frankly MSP, the podcast for managed service…

Jennifer TribeOct 2, 2018

How to Transition Clients to Managed Services With Block-Time Billing

When a client has become used to paying only for the time you spend, rather than the value you…

Richard TubbSep 25, 2018

Will Layer 3 Switches Give Routers the Boot?

A Layer 3 switch combines the capabilities of a Layer 2 switch and a router in one device. Does…

Steve PetryschukSep 18, 2018

How to Retain Technical Staff in a Red Hot Job Market

Staff turnover is costly—there are recruitment costs for the replacement, lost productivity…

Sarah Cunningham-ScharfSep 4, 2018

Managing Network Vendor Diversity: The MSP Challenge

As an MSP that may manage anywhere from a handful of client networks to more than 100, you face a…

Alex HoffAug 28, 2018

What IT Advice Would You Put on a Billboard for Clients?

I went to Twitter and asked the MSP community a hypothetical question: If you could put a message…

Richard TubbAug 21, 2018

14 MSP Peer Groups & Online Forums to Support Your Business Success

We all get by with a little help from our friends—and it’s no different for MSPs. The…

Sarah Cunningham-ScharfAug 14, 2018

How to Recruit Scarce Tech Talent for Your MSP

How do you recruit tech talent in a highly competitive space where demand for high performers…

Sarah Cunningham-ScharfAug 7, 2018
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