Auvik’s Root Cause Analysis Software
Investigate incidents in minutes instead of hours with correlated metrics, topology views, and configuration history
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How Auvik’s root cause analysis software solves real network problems
Networks don’t announce the root cause of their system errors upfront. Here’s how Auvik’s root cause analysis platform helps you investigate problems systematically, correlate data from multiple sources, and pinpoint exactly what went wrong so you can fix it quickly.
Centralizing network monitoring data into unified maps + performance graphs for root-cause analysis
You’re juggling data from multiple monitoring tools, piecing together device logs, performance metrics, and network maps just to understand what’s happening across your infrastructure.
Auvik’s root cause analysis software simplifies this process:
- Automatic discovery continuously builds real-time topology maps across Layers 1, 2, and 3 without needing to be updated manually
- A single dashboard aggregates topology, performance graphs, configurations, and traffic data, all in one place
- Alert overlays to show active issues directly on network maps for instant visibility into problem locations
- Dynamic updates keep your topology current even as devices change, ensuring you’re always working with accurate information
With everything you need in one singular platform, you can stop switching between tools and start identifying problems faster.
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Providing contextual data for correlating abnormalities with performance metrics
A spike in latency appears, but it’s unclear whether it’s related to CPU load, configuration changes, or traffic patterns. Without context, root cause analysis becomes guesswork.
Auvik’s RCA software connects the dots for you:
- Unified data collection brings together device metrics, syslog messages, flow data, and interface statistics automatically
- TrafficInsights uses machine learning to analyze NetFlow data and identify applications consuming bandwidth, even encrypted traffic
- Device dashboards display firmware versions and granular performance KPIs alongside topology views
- Drill-down capabilities let you jump from topology maps into specific device details for complete context
What used to require hours of manual correlation now takes minutes, helping you understand not just what broke, but why.
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Enabling targeted root cause analysis for specific device groups
When issues affect only certain segments, such as VoIP phones in Building 3 or switches on VLAN 50, you need to isolate the affected devices quickly. Searching through your entire infrastructure to find those devices wastes precious time.
Auvik’s root cause analysis platform makes targeting effortless:
- Advanced filtering uses device type, IP range, VLAN, vendor, and network location with automatic AND/OR logic
- NOT operators exclude irrelevant devices from your analysis scope
- Customizable filters provide views for rapid isolation of routers, switches, or firewalls
- Group-based alerting applies monitoring rules to specific device segments using tags and selection criteria
By minimizing unnecessary noise, you can zero in on the exact devices causing problems and investigate issues affecting specific network segments.
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Reconstructing incident timelines with historical performance, alert, and topology data
Management demands answers after last night’s outage, but without historical data, you’re stuck guessing based on fragmented user complaints and incomplete logs. Is your RCA truly useful if you can’t investigate properly?
Auvik’s software root cause analysis capabilities allow you to trace your steps:
- Auvik stores metrics for 62 days, then transitions to aggregated data, which extends 1-2 years for historical analysis
- Alert archives preserve two years of alert history for complete incident reconstruction
- Historical configuration analysis shows exactly how your network devices were configured at any point in time
- 14-day syslog retention provides searchable log data to correlate with performance events
After implementing targeted fixes that prevent recurrence, you can answer the “what happened” questions with concrete evidence.
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Identifying configuration-related causes through change tracking and version control
Something changed on the network last night, and now authentication is failing. Was it a configuration edit? Which device? What exactly changed? Without version control, you’ll struggle to find out.
Auvik’s RCA tool eliminates the guesswork:
- Automatic scanning checks device configurations every 60 minutes and backs up any detected changes
- Configuration comparisons highlight changes (green for additions, red for removals) so you can instantly spot exactly what changed
- Precise timestamps help you identify configuration changes and performance degradation, allowing you to establish a clear cause-and-effect relationship.
- Full version history archives every configuration indefinitely, so you can review or restore any previous state
- Side-by-side comparisons show configuration differences instantly without manual file reviews
When a change breaks something, you can identify the exact edit responsible using side-by-side comparisons, and have full version history available for quick restoration. With Auvik’s root cause analysis software, you will be able to identify the actual cause, not just the symptoms.
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See your entire network — mapped & monitored
Every device, site, and connection—clearly visible, always up to date.
- Instantly create a live map of your network
- See every device and connection in one place
- Get automated alerts to detect issues fast
- Achieve full network visibility in under an hour
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Learn more about Auvik’s Root Cause Analysis Software
What is root cause analysis, and what is the main purpose of a root cause analysis platform?
Root cause analysis is the systematic process of identifying the underlying reason behind a network problem, not just its symptoms. A root cause analysis platform like Auvik centralizes monitoring data, correlates performance metrics with topology and configuration changes, and provides historical context so you can quickly determine what actually caused an issue and prevent it from happening again.
Can Auvik’s root cause analysis software perform analysis across distributed or multi-site environments?
Yes. Our platform provides centralized visibility across unlimited sites through a single dashboard, allowing you to investigate incidents at any location and compare performance patterns between different offices. Lightweight collectors at each site feed data into one unified interface for consistent root cause analysis across your entire distributed infrastructure.
Does Auvik automate root cause analysis?
Auvik automates data collection and visualization to accelerate your investigation, bringing together topology maps, performance metrics, configuration history, and alerts in one place so you can quickly identify patterns and determine what caused the issue with the full context you need.
When multiple alerts are triggered, how does Auvik help identify the root cause?
When multiple alerts fire simultaneously, Auvik plots them on a timeline so you can see which alerts are related and which are independent. You can also view topology maps and device dashboards to understand the relationship between affected devices, helping you quickly distinguish between a primary cause and secondary symptoms.
How long does Auvik retain historical data for RCA investigations?
Auvik stores high-resolution performance metrics for 62 days and aggregated data for multiple years, depending on your subscription. Alert history is retained for two years, syslog messages for 14 days, and configuration backups are archived indefinitely with complete version history.
Does Auvik require a special network setup or complex configuration to support RCA?
No special setup is needed beyond enabling SNMP on your devices and installing our lightweight collector. Auvik works with any device that supports standard protocols like SNMP, SSH, or NetFlow, and it’s compatible with over 15,000 device types from 700+ vendors right out of the box.
Can I customize Auvik’s alerts and thresholds to fit my network’s normal behavior?
Absolutely. You can adjust any of our 50+ pre-configured alerts or create custom alerts with your own thresholds, delay timings, and trigger conditions using AND/OR logic. This lets you tune alerting to match your network’s specific performance baselines and avoid false alarms.
Does Auvik integrate with our PSA or ticketing system so we can document RCA investigations?
Yes. Auvik integrates with popular ITSM platforms like ConnectWise Manage, ServiceNow, Freshdesk, and others for automatic ticket creation and bi-directional sync. You can also use webhooks and our APIs to create custom integrations with any ticketing system.
Can I compare the network state before and after an incident to validate my RCA findings?
Yes. Our configuration comparison tool shows side-by-side diffs between any two backup versions with color-coded changes, while historical performance data lets you replay metrics from before, during, and after an incident. This makes it easy to verify that a configuration change or performance anomaly was the actual cause.
What protocols and data sources does Auvik use to gather RCA information?
Auvik collects data using SNMP for device health metrics, syslog for system messages, NetFlow/IPFIX/sFlow for traffic analysis, and CDP/LLDP for topology discovery. Additionally, our platform captures configuration files via SSH/Telnet and integrates with cloud APIs for comprehensive visibility across your entire infrastructure.