Managed service providers can now sync network inventory between the platforms
WATERLOO, ON / Jun 9, 2017 — Auvik Networks has released a deeper integration with Autotask, furthering its strategy of helping managed service providers improve their efficiency by automating manual network management tasks and streamlining workflow.
The enhanced integration syncs Auvik’s automatically generated network inventory information into Autotask configuration items.
Auvik’s cloud-based network management system provides real-time visibility and control of client network infrastructure. Autotask is a leading IT business management platform helping MSPs with ticketing, time tracking, service desk management, and reporting.
“At Auvik, we focus on bringing efficiency and productivity to MSPs,” said Alex Hoff, Auvik’s VP Product and Sales. “We’ve watched technicians spend hours manually entering client product information into their PSA systems—and this information is almost always out of date as new devices are added to networks all the time. Automatically syncing Auvik’s detailed real-time inventory into Autotask frees up our partners to provide more value-added services to their clients.”
Previously, Auvik’s integration with Autotask created Autotask tickets from Auvik’s network alerts. Now MSPs can also access Auvik’s network inventory details—such as device name, IP addresses, and serial numbers—directly within Autotask, saving technicians significant time.
“We have a number of joint partners already benefiting from the round-trip alert to ticket integration between Auvik and Autotask PSA, saving them time and enabling them to respond more quickly to resolve incidents,” said Len DiCostanzo, SVP, Channel Development at Autotask. “Auvik’s integration with Autotask PSA is a solid example of our continued commitment to helping our customers and partners deliver more efficient and profitable services to their clients. “
For more information about the new Auvik / Autotask integration feature, contact [email protected].