LIVE WEBINAR
How MSPs Can Use Data to Drive Smarter Decisions
April 22nd, 2026 at 2:00 PM ET
I’m getting ready to hit the road, and this session is a bit of a sneak preview! I’ll walk you through how to use KPIs to make smarter, more confident decisions, and share real examples you can put into practice – now.
Gut instinct isn’t the problem.
Relying on it alone is.
Most MSPs are sitting on a goldmine of data across their tools but without the right approach, it’s hard to know what actually matters or how to use it. How do you take take the data and use it to verify the decisions your gut wants to make?
It all starts with understanding what to track and what to interpret…
Join us for this session where we’ll the high level of how MSPs can move from guessing to knowing, using real service metrics to guide decisions around operations, hiring, and growth.
Why You’ll Want to Attend
In this session, you’ll learn how to:
- Use KPIs as a real-time control panel, not just a report you review after the fact
- Identify the lead indicators that help you prevent issues, not just react to them
- Understand which service and business metrics actually matter across your MSP
- Balance key metrics like growth, efficiency, and profitability to avoid hidden operational issues
Hosted by Amanda Doucette-Lachapelle, this is a practical, back-to-basics look at the numbers that actually drive MSP success. Real talk about how to use data to run a better business with no pitch.
Whether you’re already tracking your metrics or feel like you need a reset, you’ll walk away with a clearer understanding of what to measure and how to use it so you can apply right away!