ITque saved a client $1 million in downtime in just 10 minutes using Auvik. And that’s just the beginning of the many benefits this California-based MSP has seen from Auvik’s network infrastructure RMM.
“Auvik’s monitoring and management capabilities, along with the visual representation that they provide, has really been a game changer for us. ” – Rob Naragon, co-founder and CEO, ITque
Growing MSP Uncovers Huge Service Efficiencies With Auvik
Network Doctor is a growing managed services provider (MSP) focused on providing a “white glove” level of service to its 80 clients. One of their main goals is to help clients maintain the highest possible amount of uptime. Their existing network monitoring tool wasn’t up to the task. Then they discovered Auvik.
“Since using Auvik for our onboarding process, it’s taken a lot of what was a manual process and automated it. It has cut our onboarding time by at least 75%.” – Andrew Kropf, Infrastructure and Solutions Manager, Network Doctor
How a Hardware Reseller Accelerated Its Transition to Managed Services With Auvik
LAN3’s existing in-house service center had long been supporting customers on hardware components, so the company already had the skilled staff to offer a fully managed service. What was missing was a technology system to ensure the team of 25 could efficiently and profitably deliver on 24/7 service level agreements.
“With Auvik’s help, we are growing LAN3’s managed service ahead of schedule.” – Martin Jones, LAN3 Managing Director