Partner Success (without the BS)
Learn → Do → Scale → Repeat
To us, you’re more than a customer—you’re a partner. We know that when you succeed, we succeed, and we’re committed to making that happen.
That’s why, from day one, you’ll have a dedicated partner success manager you can rely on for all things Auvik. Think of them as a trusted advisor who not only answers your questions and helps you overcome challenges, but who also provides ongoing account management and takes the time to identify opportunities that’ll help you make the most of Auvik.
You’ll have access to personalized onboarding and training programs, comprehensive performance reviews, a partner portal that includes a suite of sales and marketing resources to help you scale your business with managed network services, and more.
Simply put, we’ve got your back when you’re part of the pack.
All-method, no-madness onboarding
Designed to get you up and running as quickly and as effectively as possible, our Standard Onboarding and Onboarding Plus programs are tailored to your goals and objectives.
No matter the program you choose, you’ll have a dedicated onboarding manager and 1:1 meetings to guide you through your implementation and customization tasks during your first 90 days with Auvik. You’ll always have 24/7 access to self-serve training modules, unlimited access to sales and marketing resources, and ongoing technical support.
If you’re looking to fast-track your onboarding, the Plus program can get you there—with in-depth private training and assisted set up of your client sites to help you deploy fast across your entire base.
Ongoing, personalized training
The more you know, the more you’ll grow—as long as what you’re learning is relevant to you and your goals, that is.
That’s why the Auvik training portal was built to flex and adapt to your interests and activity. The more you use it, the more personalized your experience and recommended learning path becomes.
Whether you’re exploring our exclusive collection of online courses, quizzes, and on-demand recordings, or registering for one of our live sessions, you’ll have plenty of opportunity to develop and test your knowledge of Auvik—and how to use it to better your business.
Specialized certification program
(i.e., proof that you’re awesome)
Open only to staff from Auvik partner MSPs, Auvik’s certification program can help you turbocharge your resume and technical skillset.
By becoming an Auvik Certified Professional (ACP), you’ll gain the knowledge, tips, and tricks that will help you improve processes at your MSP and manage networks more efficiently, productively, and profitably.
Plus, you’ll have the chance to formalize your Auvik network management skills with a digital certificate and spiffy LinkedIn and website badges that verify your proficiency and cement your value.
Knowledge (Base) is power, 24/7
When you’ve got questions, we’ve got answers—and we aim to make them as accessible as possible.
Our Knowledge Base is a go-to resource for partners to stay in the loop on product news and updates, routine maintenance announcements, and all things related to getting started with, using, and troubleshooting Auvik.
You can also submit questions to us and, when signed in, keep track of these requests from within the Knowledge Base.
Money-making marketing resources
Finding it tough to set aside the time to create the marketing materials you need to drive leads, entice prospects, and differentiate your offering? We get it, and we can help.
As an Auvik partner, you’ll have access to a suite of marketing resources to help you plan, prospect, pitch, and sell managed network services to current and prospective clients—from comprehensive guides and ebooks to customizable scripts, reports, and more.
Want a sneak peek? Email [email protected] and we’ll send you our Prospect, Pitch & Sell Kit to help you get started.
High fives and gift cards
We love meeting new people, so we get pretty excited when our partners introduce us to other MSPs. Nanook does a happy dance, we throw around high fives, and we send a $100 Amazon gift card to our BFF partner who helped us welcome a new friend to the pack. It’s a big deal here.
What our partners say about us
The willingness to listen and integrate our business, both now and where we’re going, has just been amazing. The support has been incredible, and I don’t see that a lot from other vendors. Time is money for us, and Auvik has a real understanding of that. Being able to reach out to Mary, reach out to Alex and talk to the team, that’s awesome.
Corey Kirkendoll, 5K Technical Services
Speaking to Auvik is really easy. There's a small chat window at the bottom of the page you're working on. If you need to ask any questions, you can open it and get questions answered straight away. You can also speak with them over the phone and they're always willing to help.
Daniel Bradley, Business Computer Solutions
We have been using Auvik for several years, and their support has been very good. They’ve been able to solve any problem we’ve had, and when we’re just trying to figure out how to monitor or alert on something, they’ve always found a way to make it happen.
David Dooley, EZ Micro Solutions
Auvik is easy to use and the support / documentation is amongst the best I’ve seen.
Jonathan Springham, Green Duck
Well, I’m almost more likely to not recommend Auvik because it's like my secret weapon. I don't want to tell other MSPs about it :) I love the product and the support is top shelf.
Marshall Rownd, Datapath, Inc.