The value you deliver to your clients may be peace of mind. It may be saving your clients time or money. Or it may be something else—the perceived value of a product or service is entirely dependent on the client—but it’s rarely based on the time you spend delivering the work.
There’s an old adage that if everybody is responsible for something, nobody is responsible for it. While the MSP business takes responsibility as a whole for a client’s network, if individuals within that MSP aren’t assigned to specific tasks, it’s easy for things to get overlooked.
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