Resources in 'Client relations'

[image] Tips for Generating Managed Services Client ReferralsManaging an MSP

Tips for Generating Managed Services Client Referrals

Every MSP wants to find new clients, but that doesn't necessarily mean you have to cold call all your prospects. Instead, start asking for client referrals.

Richard TubbFeb 25, 2020
[image] Using Soft Skills to Deliver Hard Results in Your MSP – FMSP 060Client relations

Using Soft Skills to Deliver Hard Results in Your MSP – FMSP 060

Having trouble finding tech talent? Looking to make easier sales? Emotional intelligence could be…

Jennifer TribeFeb 20, 2020
[image] The Importance of Engineer WalkaboutsManaging an MSP

The Importance of Engineer Walkabouts

A lack of on-site presence can lead to clients asking, “What are we paying you for?” To avoid…

Richard TubbOct 22, 2019
[image] Client or Customer: Does It Matter Which Label an MSP Uses? – FMSP 045Client relations

Client or Customer: Does It Matter Which Label an MSP Uses? – FMSP 045

Craig Pollack of FPA Technology Services discuss why words matter to his MSP and how the language…

Jennifer TribeJun 13, 2019
[image] An MSP’s Guide to Strategic Quarterly Business ReviewsClient relations

An MSP’s Guide to Strategic Quarterly Business Reviews

Quarterly business reviews (QBRs) are one of the best tools you can use when it comes to being…

Susan PerezFeb 12, 2019
[image] Building a Culture of Sales and Service in Your MSP – FMSP 024Client relations

Building a Culture of Sales and Service in Your MSP – FMSP 024

For Barb Paluszkiewicz, CEO of CDN Technologies, the phrase “everyone’s in sales” is no…

Jennifer TribeAug 9, 2018
[image] The Deliciously Effective Way to Build Better Relationships With Your MSP ClientsClient relations

The Deliciously Effective Way to Build Better Relationships With Your MSP Clients

It’s easy to get frustrated with clients for not understanding the effort you put into ensuring…

Richard TubbMar 13, 2018
[image] How to Deal With Inheriting a Bad IT Setup

How to Deal With Inheriting a Bad IT Setup

It can be frustrating for you as a professional, progressive MSP to inherit IT infrastructure…

Richard TubbFeb 6, 2018
[image] The Compassionate Geek – FMSP 009Client relations

The Compassionate Geek – FMSP 009

Former technology trainer Don Crawley, aka the Compassionate Geek, explains how your techs can…

Jennifer TribeJan 11, 2018
[image] How to Explain Highly Technical Ideas to Non-Technical People

How to Explain Highly Technical Ideas to Non-Technical People

Executives really appreciate techies who communicate well. It's a rare skill and it translates…

Kevin DooleyDec 16, 2014
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