Resources in Client relations

The Importance of Engineer Walkabouts

A lack of on-site presence can lead to clients asking, “What are we paying you for?” To avoid this dilemma, you can schedule engineer walkabouts.

Richard TubbOct 22, 2019

Client or Customer: Does It Matter Which Label an MSP Uses? – FMSP 045

Craig Pollack of FPA Technology Services discuss why words matter to his MSP and how the language we use can shape market perceptions.…

Jennifer TribeJun 13, 2019

An MSP’s Guide to Strategic Quarterly Business Reviews

Quarterly business reviews (QBRs) are one of the best tools you can use when it comes to being transparent and keeping your clients…

Susan PerezFeb 12, 2019

Building a Culture of Sales and Service in Your MSP – FMSP 024

For Barb Paluszkiewicz, CEO of CDN Technologies, the phrase “everyone’s in sales” is no empty platitude—it’s the daily reality…

Jennifer TribeAug 9, 2018

The Deliciously Effective Way to Build Better Relationships With Your MSP Clients

It’s easy to get frustrated with clients for not understanding the effort you put into ensuring their systems work. They often assume…

Richard TubbMar 13, 2018
[image] How to Deal With Inheriting a Bad IT SetupFrankly MSP blog icon

How to Deal With Inheriting a Bad IT Setup

It can be frustrating for you as a professional, progressive MSP to inherit IT infrastructure that, quite frankly, stinks. But here's how…

Richard TubbFeb 6, 2018

The Compassionate Geek – FMSP 009

Former technology trainer Don Crawley, aka the Compassionate Geek, explains how your techs can improve client satisfaction with some…

Jennifer TribeJan 11, 2018
[image] How to Explain Highly Technical Ideas to Non-Technical PeopleFrankly MSP blog icon

How to Explain Highly Technical Ideas to Non-Technical People

Executives really appreciate techies who communicate well. It's a rare skill and it translates into promotions and bigger paychecks…

Kevin DooleyDec 16, 2014
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