Auvik’s polar bear mascot, Nanook, has been all over the world—so we were surprised when the seasoned traveler went missing in June at DattoCon in Austin, Texas.

That’s right. Nanook vanished. We put our best and brightest on the case to solve the mystery and answer the question: Where’s the bear?



To help in the search, the Auvik team traveled down to ConnectWise IT Nation in Orlando, Fla., last week. We know Nanook loves network management, concerts, and dancing, so what better place for him to be?

IT Nation: Day 0

On IT Nation-eve, Auvik hosted a roadshow at Icebar Orlando. The bar looked incredible decked out in Auvik purple.

IT Nation 2018 recap ICEBAR Orlando Auvik roadshow

Purple! Auvik Polar Express Roadshow at ICEBAR Orlando

Some brave souls even ventured into the ice room. Cool, right? (Sorry! Couldn’t resist.)

IT Nation 2018 recap ICEBAR Orlando Auvik roadshow

The ice room. Brrrr!

Our Canadian crew felt right at home. Patrick Albert, AVP of product, and Lawrence Popa, technical support specialist, were even wearing t-shirts in the chilly temps. Although they’re both hugging penguins for warmth so… ¯\_(ツ)_/¯

IT Nation 2018 recap ICEBAR Orlando Auvik roadshow

The Auvik crew at ICEBAR Orlando

IT Nation: Day 1

On the opening day of the conference, the Auvik crew embodied #OneTeamOneDream by setting up the Auvik booth together. Sam Trieu, community manager, made sure to check in on the search for Nanook.

Auvik IT Nation 2018 photo recap Auvik booth prep

The team pitches in

Sam’s spidey senses must have been tingling—because meanwhile… Nanook was also checking in.

IT Nation 2018 photo recap Nanook polar bear checks in

We were closing in. But first, it was time for the welcome reception.

MSPs from all over the world congregated in the Solutions Pavilion for the formal kickoff to ConnectWise IT Nation. (That’s Ashley Cooper, partner programs manager, in the polar bear paws on the left. Because who doesn’t wear polar bear paws to an IT conference?)

IT Nation 2018 photos Auvik polar bear paws

Stylin’ in polar bear paws


Cisco Auvik API integration demo IT Nation 2018

Brad Sakai, Cisco and Dan Byron, Auvik

Dan Byron, Auvik VP of alliances, spent time at the Cisco booth with Brad Sakai, a Cisco senior product line manager, during the welcome reception. Cisco was demoing an upcoming API integration with Auvik.

IT Nation: Day 2

The keynote speaker on the second day of the conference was Arnie Bellini, CEO of ConnectWise. The talk focused on how channel companies can enable customers to embrace tech evolution, work together to make the world a better place, and differentiate themselves by being hyper-focused on customer service.

IT Nation 2018 photos keynote

Arnie Bellini keynote, IT Nation 2018

For the rest of the day, attendees were uncovering clues about Nanook’s whereabouts and bringing them to the Auvik booth to join in the search for our missing bear.

IT Nation 2018 Auvik Where's the Bear search

Is that… bear poop?

In the afternoon, Jacqui Murphy, VP of marketing, and Alex Hoff, VP of product and sales, spoke at a jam-packed breakout session. They provided more detail about how MSPs can add managed network services to their existing offering. (Here’s more information about the opportunity to add this new stream of revenue.)

IT Nation 2018 Auvik breakout session

Auvik’s Jacqui Murphy and Alex Hoff rock the breakout room at IT Nation 2018

After the breakout session, MSPs returned to the Solutions Pavilion for the pub crawl. Everyone who came by the Auvik booth got a beer and (mini) bear to take home as a souvenir and had the chance to chat with Auvik leaders.

Auvik's beer and a bear IT Nation 2018 pub crawl

Beer and a bear

During the pub crawl, we finally found Nanook! It turned out he had stayed behind after DattoCon to enjoy the warm weather. He came out of hiding just in time to help out at the booth.

Auvik Nanook where's the bear IT Nation 2018 photos

Where’s the bear? There’s the bear!

In a tribute to Nanook’s love of concerts, members of the Auvik team journeyed to see Walk the Moon. The band was incredible.

Walk the Moon concert IT Nation 2018 photos

Ladies and gentlemen, Walk the Moon!

Hats off to an awesome conference, and thank you to everyone who participated in the #WheresTheBear search. Nanook is happy to be home in Canada!