In this new series, we profile MSP (managed service provider) executives by asking them questions big and small. Have a question you think we should ask? Want to be profiled next? Let us know at blog [at] auvik [dot] com.
President, EZ Micro Solutions
Year EZ Micro was founded
Number of employees
Percentage of business that’s managed services
Your favorite conference and why
Connectwise [IT Nation]. It covers lots of different content in one conference.
Where you get your industry news
How you run a meeting
We focus on the EOS meeting rhythm and agenda. The first part of the meeting focuses on follow-ups, scorecard reviews, and issue identification. And then the majority of the meeting is focused on resolving things on our issues list.
A typical work day for you
Morning huddle with staff, review and prioritization of to-do list (I use Trello), email catch-up, work on to-do list, go on appointments if I have any, then try to catch up on email at the end of the day. I try to be home around 6 or 6:30 to spend time with the family.
The one trait you look for in new hires
They need to be a good fit for our culture and core values.
Your best personal productivity tip
Pick out the top three things you need to get done each day and work on them first.
Peer or business networking groups you belong to
What you’d be doing if you weren’t an MSP
Not sure, but I know I would be helping people in some way.
A geeky secret you have
Can’t really think of anything, but I do like writing custom reports.
Podcasts — yes or no?
What you wish all software vendors knew
We focus on what clients need and not what a vendor has for us to sell them.
Best piece of conference swag you ever received
Accessories for cell phones are always good.
A book you recommend for MSPs
I have read over 100 books, but Patrick Lencioni’s books are really great. The Advantage is one book that kind of sums up all of the rest of his books.
Your regular coffee order
Iced vanilla coffee
The Terminator movies — science fiction or the future?
I hope it’s science fiction, but there are some technologies being developed that make it look not too farfetched.