Articles written by Jennifer Tribe

[image] MSP Business Models: When Bigger Isn’t Always Better – FMSP 014

Managing an MSP

MSP Business Models: When Bigger Isn’t Always Better – FMSP 014

David Pence, CEO of Acumen IT, shares his personal insights on MSP growth—and why he decided to downsize his business. Richard Tubb &…

Auvik

Live Auvik Demo

Fast-track your evaluation of Auvik’s network monitoring and management software at our next live group demo. 30 mins or less | Hosted…

Productivity

Power Your Productivity With These Simple Biohacks – FIT 082

Neurologist Dr. Mary Rensel shares her tips for increasing your productivity with a little brain care.

[image] Machine Learning & AI Need to Be Part of Your Tech Strategy in 2021 – FIT 081

Trends, forecasts & research

Machine Learning & AI Need to Be Part of Your Tech Strategy in 2021 – FIT 081

Now’s the time to add artificial intelligence & machine learning to your organization. The benefits are huge but the costs don’t have…

[image] Where to Invest in IT With Stimulus Money – FIT 080

Business skills

Where to Invest in IT With Stimulus Money – FIT 080

Strategically using PPP dollars or other stimulus money on technology can build resilience into your business

[image] Getting Strategic With Automation and Scripting – FIT 079

Productivity

Getting Strategic With Automation and Scripting – FIT 079

We explore the criteria for deciding which IT tasks to automate with scripting, how to find an automation solution that works for your…

[image] Networks at Risk Due to Widespread Gaps in Basic Network Management Activities: Report

Trends, forecasts & research

Networks at Risk Due to Widespread Gaps in Basic Network Management Activities: Report

The Network Field Report 2021, a new study from Auvik Networks, reveals how in-house IT administrators manage their networks.

[image] The Cybersecurity Skills Shortage? It Doesn’t Exist – FIT 078

Tech industry

The Cybersecurity Skills Shortage? It Doesn’t Exist – FIT 078

We don't lack qualified cybersecurity & IT pros, says Spirion CIO Gabe Gumbs. The real problem is technology.

20 Minutes, 7 Insights, 1 Interesting Year – FIT 077

Tune into our recap of some of the best & most popular Frankly IT episodes of 2020.

[image] The Top 8 Frankly IT Podcast Episodes of 2020

Auvik

The Top 8 Frankly IT Podcast Episodes of 2020

What were people listening to in 2020? These 8 Frankly IT podcast episodes were the most downloaded of the year.

Service desk

Service Desk for All – FIT 076

The service desk isn’t just for IT anymore—and that’s great news for IT teams.

[image] SD-WAN in the Age of WFH – FIT 075

Trends, forecasts & research

SD-WAN in the Age of WFH – FIT 075

With more people working from home permanently, will we see SD-WAN become a viable solution for private residences? Experts say we’re…

Auvik

Auvik Roadmap Webinar – Q4 2020

Get a sneak peek into what’s ahead for Auvik in early 2021.

[image] Experiment Your Way to Great IT Leadership – FIT 074

Team management

Experiment Your Way to Great IT Leadership – FIT 074

Unlock innovation & success from your technical team by applying familiar agile development principles to leadership. Author & coach…

The Big -aaS List of As-a-Service Offerings

If your head is spinning with all those cloud acronyms, don’t worry—you’re not the only one. To help, we’ve pulled together a…

Just for fun

Ghost in the Machine – FIT 073

In this special Halloween episode, we explore the intersection of IT and the paranormal. Yeah, that’s right. We’re taking our tech…

[image] 5 Painless Ways to Trim IT Costs – FIT 072

Business skills

5 Painless Ways to Trim IT Costs – FIT 072

Consultant John O’Shaughnessy shares his top 5 tips & tricks for uncovering big cost-savings in your IT budget.

Cybersecurity

Security for Humans – FIT 071

Struggling to get users to comply with your IT security practices? You might be going about it the wrong way. Rubica CEO Frances Dewing…

[image] How to Step Up and Shine as the IT Service Manager – FIT 070

Team management

How to Step Up and Shine as the IT Service Manager – FIT 070

Leading the IT service team is a tough assignment. Consultant Todd Kane reviews common stumbling blocks and how to overcome them to…

Productivity

Driving IT Productivity With a Top 10 List – FIT 069

Julie Forsythe, VP of Engineering at Auvik Networks, shares how using a Top 10 list helps build efficiency, cohesion, and job…

[image] Making the Move to Windows Virtual Desktop – FIT 068

Cloud

Making the Move to Windows Virtual Desktop – FIT 068

Should you move to virtual desktops? Nerdio’s Joseph Landes joins us to look at the trend, the tech, and how to know if it’s the…

[image] Why Great Leaders Teach Their Teams to Break the Rules – FIT 067

Team management

Why Great Leaders Teach Their Teams to Break the Rules – FIT 067

Author & former IT pro Bob McGannon shows us how to cultivate growth, efficiency & engagement within our teams—by knowing when to go…

[image] Network Security Threats From the “Light Web” – FMSP 066

Cybersecurity

Network Security Threats From the “Light Web” – FMSP 066

Today’s biggest network threats might just be coming at you from scammers using totally legal and freely available data. Are you ready?…

[image] How to Get Acquired for Maximum Dollar – FMSP 065

Financials

How to Get Acquired for Maximum Dollar – FMSP 065

Deal broker & author Linda Rose share her tips for getting more money for your MSP and what COVID has done to the M&A market for…

[image] Frankly MSP Is Taking a Summer Break

Auvik

Frankly MSP Is Taking a Summer Break

The Frankly MSP podcast will be paused on new episodes for two months but we’ll be back later in the year with more great content.

[image] Prepare, Communicate, Secure to Stay Steady in a Crisis – FMSP 064

Client relations

Prepare, Communicate, Secure to Stay Steady in a Crisis – FMSP 064

Jim Millican and Travis Grundke share their approach to client management and communications at Ashton Technology Solutions during the…

[image] How to Securely Enable Work From Home – FMSP 063

Cybersecurity

How to Securely Enable Work From Home – FMSP 063

From developing BYOD policies to tips for helping workers secure their home networks, Webroot’s Ken Thon provides guidance on…

[image] Selling Cybersecurity to Reluctant Clients – FMSP 062

Sales & marketing

Selling Cybersecurity to Reluctant Clients – FMSP 062

How to initiate a security conversation with clients, making security part of your standard packages, and what to do when clients say…

[image] Hot Topics, Frank Discussion (Recorded Live) – FMSP 061

Managing an MSP

Hot Topics, Frank Discussion (Recorded Live) – FMSP 061

The blue ocean of co-managed IT, seagull vendors, the infinite game of cybersecurity, and hard MSP lessons learned are all up for…

[image] Using Soft Skills to Deliver Hard Results in Your MSP – FMSP 060

Client relations

Using Soft Skills to Deliver Hard Results in Your MSP – FMSP 060

Having trouble finding tech talent? Looking to make easier sales? Emotional intelligence could be your secret to cracking the code.

Cybersecurity

The Biggest Cybersecurity Threats for MSPs in 2020 – FMSP 059

What new and evolving security threats will you be grappling with this year? We dig into Trend Micro’s cybersecurity predictions for…

[image] Growing Your MSP Through Acquisitions – FMSP 058

Managing an MSP

Growing Your MSP Through Acquisitions – FMSP 058

When do acquisitions make sense for your MSP? Greg Sharp, founder of a New Zealand MSP called base 2, has done three acquisitions so far.…

[image] 11 MSP Ideas to Start 2020 in High Gear – FMSP 057

Tech industry

11 MSP Ideas to Start 2020 in High Gear – FMSP 057

All the greatest bits and bites from 2019, rounded up on one delicious episode. Start here for ideas and inspiration to make positive…

[image] The New TSP-ISAO and Why It Matters – FMSP 056

Tech industry

The New TSP-ISAO and Why It Matters – FMSP 056

MJ Shoer, executive director of the new TSP-ISAO, tells us what the ISAO is, who’s behind it, how it works, and why you as an MSP…

[image] The Customer Is Always Wrong and Other MSP Sales Techniques – FMSP 055

Sales & marketing

The Customer Is Always Wrong and Other MSP Sales Techniques – FMSP 055

Anthony English, author of How to Sell Your IT Services (Without Feeling Sales-y) shares a few simple techniques for taking the pressure…

[image] Hustle and Grind: MSPs and Workaholic Industry Norms – FMSP 054

Managing an MSP

Hustle and Grind: MSPs and Workaholic Industry Norms – FMSP 054

Former MSP Andrew Moon shares a personal story of burnout and recovery, the norms he sees pushing MSPs into workaholic mode, and advice…

[image] What Every MSP Should Know About Cyber Insurance – FMSP 053

Managing an MSP

What Every MSP Should Know About Cyber Insurance – FMSP 053

Justin Reinmuth, an insurance agent who specializes in working with technology service providers, walks us through what insurance…

[image] How to Make Money With Microsoft Azure – FMSP 052

Cloud

How to Make Money With Microsoft Azure – FMSP 052

Joseph Landes of Nerdio walks us through how to take advantage of four Microsoft programs that can save MSPs up to 80% on Azure costs and…

[image] Fight Back: What You Can Do About MSP-Targeted Ransomware – FMSP 051

Tech industry

Fight Back: What You Can Do About MSP-Targeted Ransomware – FMSP 051

Wes Spencer of Perch Security reviews the practical steps you can take to protect yourselves, your clients, and the managed services…

[image] How to Run Your MSP Business Like Clockwork – FMSP 050

Managing an MSP

How to Run Your MSP Business Like Clockwork – FMSP 050

Bestselling business author Mike Michalowicz joins us to chat about his newest book, Clockwork. We also discuss his former life as an IT…

[image] Effective Low-Cost Video Marketing Strategies for Your MSP – FMSP 049

Sales & marketing

Effective Low-Cost Video Marketing Strategies for Your MSP – FMSP 049

Scott Millar of IT Rockstars shares his proven methods for generating a steady stream of leads with video, and how to overcome common…

[image] Why 50,000 Podcast Downloads Is Kind of a Big Deal

Auvik

Why 50,000 Podcast Downloads Is Kind of a Big Deal

Earlier this month, the Frankly MSP podcast crossed 50,000 all-time downloads. Next month, we’ll release our 50th episode. Here's why…

[image] Small Island, Big Tech: Why Jamaica Is So Hot Right Now – FMSP 048

Tech industry

Small Island, Big Tech: Why Jamaica Is So Hot Right Now – FMSP 048

Chris Reckord, CEO of the only pure-play MSP in Jamaica, talks about what’s happening in tech on the island, a few of the successes and…

[image] This New Wi-Fi Security Framework Brings Opportunity for MSPs – FMSP 047

Network management

This New Wi-Fi Security Framework Brings Opportunity for MSPs – FMSP 047

WatchGuard’s Ryan Orsi explains the Wi-Fi security framework he wants to see supported industry-wide—and how MSPs can use it to…

[image] Improving MSP Efficiency With a Service Dispatcher – FMSP 046

Leadership & team management

Improving MSP Efficiency With a Service Dispatcher – FMSP 046

Consultant Erick Simpson discusses why a dedicated dispatcher is well worth the investment for your MSP, how to know when you’re ready…

[image] Client or Customer: Does It Matter Which Label an MSP Uses? – FMSP 045

Client relations

Client or Customer: Does It Matter Which Label an MSP Uses? – FMSP 045

Craig Pollack of FPA Technology Services discuss why words matter to his MSP and how the language we use can shape market perceptions.…

How to Make Better Decisions the Matrix Way – FMSP 044

Caleb Christopher of Infosec Consulting walks us through a weighted decision matrix and how to use one to make confident decisions with…

[image] Be Slightly Famous, Close Lots of Deals – FMSP 043

Sales & marketing

Be Slightly Famous, Close Lots of Deals – FMSP 043

Sitima Fowler reveals the powerhouse marketing tactics that have helped her build Capstone IT from startup to three locations and $6…

[image] Growing Your MSP’s Profitability With a Hidden Gem – FMSP 042

Tech industry

Growing Your MSP’s Profitability With a Hidden Gem – FMSP 042

Todd McQuilkin of Air IT shares how the Service Desk Institute has helped his MSP grow its efficiency and profitability. Aaron Marks of…