JOIN US AT FRANKLY MSP LIVE!
Our Black Friday sale is on now, and tickets won’t last long.
Articles written by Annette Hynes
Tech industry
8 Secret Struggles Today’s MSPs Are Dealing With
While MSPs are willing to share industry trends they’re taking advantage of, they’re not always willing to talk about the ones…
Managing an MSP
Building Auvik Into Your MSP’s SOP (Video)
Standard operating procedures—more commonly known as SOPs—are written, step-by-step instructions that describe how to perform a…
Cloud
What does Cloud Computing Mean, Really?
What is cloud computing? If you’ve been asked this question by a client, you know there isn’t an easy answer. Until now.
Network management
The Employee Offboarding Checklist for IT Pros
Somebody leaving? Keep your network & data secure! Use this handy employee offboarding checklist to make sure you disable & disconnect…
Wireless networks
What is Wi-Fi 6, and What Does it Mean for MSPs?
Wi-Fi 6 is taking tech world by storm. But should MSPs buy into the hype? We talked with Lee Badman, a wireless network architect and…
Tech industry
Free Remote Work Software for Teams During COVID-19
By now you’ve likely been flooded with dozens of requests to set up employees up to work remotely. While it sounds like a simple…
Network monitoring
A Beginner’s Guide to Power BI & Network Reports
Microsoft Power BI is a business intelligence tool that helps you visualize & analyze data from your network through custom reports &…
Auvik
3 Key Trends From the 2020 Network Vendor Diversity Report
In the 2020 Network Vendor Diversity report, we analyzed a sample of 30,000 networks, compared the data to previous years & identified 3…
Leading an IT Team
Planning for the Post-Pandemic World as an IT Leader
IT will play a critical role in helping companies adapt to work post-pandemic. Prepare yourself by taking these practical planning steps.
Leading an IT Team
Use the Triple-A Framework to Optimize Your IT Services
Operationally mature IT teams use the triple-A framework—assess, adapt, automate—to focus their efforts & deliver. Here's how you can…
Productivity
4 Time Management Strategies to Boost Your IT Team’s Productivity
The IT workload can quickly become overwhelming. The trick is managing your team’s time so the work gets. These 4 time management…
Network management
10 Computer Networking Books Every Network Manager Should Read
Get a fresh perspective on general networking, network management, network monitoring, security, and more with these 10 computer…
Auvik
Auvik Roadmap Webinar – May 2020 (On Demand)
In this free one-hour webinar, Auvik VP of Product Management Patrick Albert shares an exclusive look into what’s next on the Auvik…
Cybersecurity
10 Low-Cost or Free Cybersecurity Training Resources
Want to advance your career or make the most of your team’s professional development budget? This list of low-cost or free…
Managing an MSP
The Bigger Better MSP Summit (On Demand)
Watch The Bigger Better MSP Summit on demand for strategies and tactics to take your MSP to the next level of performance and…
Sales & marketing
Achieving Higher Profit Margins by Selling Security-as-a-Service – Webinar (On Demand)
Cyberattacks are on the rise, but security spending isn’t keeping up. Learn how selling security-as-a-service can boost your MSP’s…
Events
Candy, Keynotes, and Costumes: IT Nation Connect 2019 Photo Recap
Last week, nine members of the Auvik team flew to Orlando, Florida to take part in the 15th annual IT Nation Connect event. Here are some…
Cybersecurity
Continuum Navigate East 2019: 4 Cybersecurity Takeaways
With recent MSP-targeted ransomware attacks fresh in the minds of all attendees, cybersecurity took Continuum Navigate East 2019 by…
Auvik
4 Key Takeaways From the 2019 Managing Network Vendor Diversity Report
The managed services industry has experienced a lot of change: tech trends are evolving, new products are being released, and client…
Network management
What Is Network Agility and Why Does It Matter?
What does network agility actually mean? We surfed the web and analyzed what (almost) everyone has to say. And now we’ve broken it down…
Network management
Auvik Use Case: Proactively Monitor and Manage Networks
By doing the behind-the-scenes work before something goes wrong, you’ll keep your client networks running smoothly. Know what that…
Managing an MSP
6 Awesome TED Talks Every MSP Needs to See
As the managed services market becomes increasingly competitive, you’re likely looking for ways to boost your MSP’s productivity and…
Network management
Packet Errors, Packet Discards, and Packet Loss: What’s the Difference?
It’s a question the Auvik support team receives often: “What’s the difference between a packet error, a packet discard, and packet…
Productivity
6 Ways to Save Yourself (and Others) From Tech Burnout
Symptoms of burnout start off small, with employees experiencing reduced efficiency and energy, lowered levels of motivation, reduced job…
Auvik
Auvik TrafficInsights: How to Solve Network Cases Like a Super Sleuth
With Auvik TrafficInsights, if any traffic flows through a flow-enabled network device, you can see who’s on the network, what…
Just for fun
17 Tech Support Tickets You’ll Be Happy You Didn’t Receive
We’ve rounded up 17 examples from the r/techsupportgore subreddit that are sure to send a palm to your face and a shiver down your spine.
Client relations
Keep Clients Up to Date on the Value You’re Providing
When you use Auvik, you can remind your clients you’re always looking out for them, and keep them up to date on all the work you’re…
Firewalls
Can Firewall as a Service Fuel Your MSP?
Under director Leigh Wood's watch, Node IT Solutions went from reselling Fortinet firewalls in 2014 to having every client signed up for…
Network management
Auvik Use Case: Gain Visibility Into the Internet of Things
IoT devices can be added to a network without notice, cause unexpected performance issues, and provide an easy attack vector for…
Network management
Brace Yourself—768K Day Is Coming
All over the internet, there are ominous rumblings that “768K Day” is on its way—and it’s likely going to happen before May is…
Troubleshooting
Troubleshoot Network Performance Issues
Network performance issues can take hours and a truck roll to fix—unless you have Auvik. Here's how Auvik makes quick work of…